Automatically create and track each new conversation as a support ticket.
Assign tickets to agents or teams for quick and effective resolution.
See which questions are being asked the most on Facebook Messenger.
Continue helping customers with their questions, even when your team needs a break.
Let users check the status of their orders and make changes, if needed.
Provide answers about product availability, shipping options, returns and more.
Help customers find your nearest store so that they can complete their purchase.
Process exchanges and returns automatically and let your team handle the tougher jobs.
Add the omni-channel chat widget to your website and let customers start a conversation on whatever channel they prefer.
Users can take the conversation from their desktop onto their phone.
Keep the conversation going with customers even after the close their browser tab.
Customers get notified when you get back to them.
Share images, links, products and documents
Let customers engage with you instantly and conveniently on their preferred device.