12 Oct 2023
Company news
We’re excited to announce that Cue has raised $500,000 to accelerate our mission of helping businesses deliver faster customer service using the next generation of LLM-powered AI models on the Cue platform.
We’ve been profitable and growing rapidly in the UK over the last year because of our platform's ability to quickly integrate chatbots and live chat with our clients’ business applications. This allows consumers to self-serve instantly and conveniently with businesses on channels like WhatsApp, Messenger and web chat.
Say hello to faster customer service
Now we’re even more excited to push the customer service experience further by combining these deep integrations with the power of Large Language Models, to provide dynamic personalised service with significantly reduced wait times and costs.
In the last year, the Cue has significantly optimised the customer service of many companies across industries. A few examples include:
77x return on investment by automating insurance quotes on WhatsApp
73% reduction in customer service costs for an insurance provider
More than doubled sales conversion rate for an education provider
Over 95% reduction in print marketing costs for a retailer with increased sales revenue
As more and more consumers adopt mobile messaging for interacting with businesses, we can expect to see a further shift in the market to using these kinds of tools to create convenient and helpful customer experiences.
Customer service is a core part of every business and so we see huge potential in what we’re doing to improve the speed and effectiveness of this around the world. This new funding enables us to accelerate our efforts and we can’t wait to share more of what we have planned in the next few months.
