500+
Businesses running customer service on Cue
500 million
Customer conversations handled every year
Official Meta Business Partner for WhatsApp
Trusted by over 500 global businesses
THE PLATFORM
Cue is an AI Customer Service Platform. It brings WhatsApp, Phone, Email, Web Chat and Messenger into one service operation, with shared handling and ticketing, Flows, knowledge-based AI Agents, integrations and reporting.
Every channel lands in the same operation, with an owner and a status on each conversation. Messages, calls and transcripts stay on the customer record, so nobody has to ask the customer to explain it again.
Shared handling and ticketing
Routing by team, site or person
Full history on the customer record
Most enquiries are versions of the same few questions. Cue Flows asks what is needed, captures the detail, checks the right system and hands to a person when judgement is required.
Branching journeys with data capture
Ticket creation and routing built in
Handover when a person is needed
AI Agents answer from your own documents and website, so the answer is yours rather than invented. Anything needing judgement goes back to a Flow or a person, with the exchange already captured.
Answers from your approved knowledge
Handover to a Flow or a person
Available on digital channels
Channels
Customers choose the channel that suits them. Your team works in one place regardless.
Phone
Web Chat
Messenger
WhatsApp customer service
Your team answers from one WhatsApp Business number together, with templates for proactive messages, broadcasts for one-to-many sends, and AI or Flow journeys handling the routine questions before a person steps in.
Several agents on one WhatsApp Business number
Templates, broadcasts and proactive sends
Chatbot journeys with handover to a person
Integrations
Cue is configured around that rather than asking you to rebuild it, then connects to the systems holding the information.
Customer Stories
Why us
Cue is built for businesses whose customers reach them on more than one channel, and whose service teams are big enough that ownership, routing and consistency have started to matter.
Automotive
Retail
Education
Integrate with your DMS
One number, routed by site and department. Calls and WhatsApp messages reach the right service desk.
Cue for automotive
208
dealership sites across 92 brands running on Cue
“Using WhatsApp has given us multiple benefits inside our dealership and our service department.”
Steve Clarke
Divisional Service Manager, Vertu Motors
Worthing Motors moved post-service surveys to WhatsApp with Cue and earns an extra £5,000 in rebate each quarter.
196%
increase in survey response rate, Stellantis (26% to 77%)
55%
increase in survey engagement, Worthing Motors
Guide
Choosing a WhatsApp Business provider
What to check on approvals, template messaging, ownership and reporting before you commit.
Guide
How Cue compares
Where a connected customer service platform differs from a helpdesk, an inbox tool and a phone system.
Customer story
Stellantis: from 26% to 77% survey response
How a multi-site automotive operation moved service communication onto WhatsApp.
FAQ
What the platform does, which channels it covers, what the AI handles, and how pricing works.
What is Cue?
Which channels does Cue support?
WhatsApp, Phone, email, web chat and Facebook Messenger. Each one is handled in the same workspace, with the full history held on the customer record.
What do AI Agents do?
What are Flows?
Does Cue replace our phone system or contact centre?
Does Cue work with the systems we already use?
Where can we get phone numbers?
Is Cue an official WhatsApp partner?
How much does Cue cost?
