Solutions

Resources

Pricing

Products

Solutions

Resources

Pricing

Products

The Resolution

Search Blog

CUE BLOG

The Resolution

The Resolution

Explore thoughts, trends, and ideas shaping the future of AI-powered customer engagement.

Explore thoughts, trends, and ideas shaping the future of AI-powered customer engagement.

All blog posts

All

Sales

Industry solutions

Live Chat

WhatsApp

Broadcasts

Alternatives

Comparisons

Customer Service

Superchat logo vs. Cue logo, implying a comparison between the two platforms.

Superchat vs Cue

Let's dive into comparing Superchat and Cue customer service platforms.

Read more

Intercom logo versus Cue logo, indicating a comparison between the two software platforms.

Intercom vs Cue

Compare Intercom vs Cue customer service platforms. Discover why businesses choose Cue for simpler setup, better AI, and transparent pricing.

Read more

Grid of customer service software logos including Help Scout, Cue, Missive, Front, Kayako, Crisp, LiveAgent, Zoho, Zendesk, Hiver, and Freshdesk.

Top 11 Help Scout alternative options

Compare top Help Scout alternatives with advanced automation, multichannel support, and analytics.

Read more

Grid of customer service logos including Tidio, Kustomer, Crisp, Cue, Zendesk, Missive, Help Scout, Freshdesk, LiveChat, Olark.

10 Tidio alternative options

Explore advanced Tidio alternatives with better automation, analytics, and scalability options.

Read more

Zendesk logo vs. Cue logo, representing a comparison of two customer service platforms.

Zendesk vs Cue

Zendesk vs Cue: Compare features, pricing, and automation for better customer support decisions.

Read more

Grid of customer service software logos including Front, Zendesk, HubSpot, Freshdesk, Zoho, and Cue.

Top 15 Front alternatives

Complete guide to Front alternatives with features, pricing, and best use cases.

Read more

Freshdesk vs Zoho Desk logos on a white background, indicating a comparison.

Freshdesk vs Zoho Desk

Freshdesk vs Zoho Desk: Which support platform should you choose in 2025?

Read more

Grid of 10 customer service software logos: Freshdesk, Kustomer, Front, Cue (selected), Zendesk, HubSpot, Help Scout, BoldDesk, LiveAgent, Zoho.

Top 11 Freshdesk alternatives

Compare top Freshdesk alternatives with AI automation, transparent pricing, and multi-channel support.

Read more

A service rep wearing a headset works at her desk. A '#1 Service Rep of the Month' sticker is on her computer.

8 strategies to improve agent productivity with AI

8 AI strategies transform support teams, boosting productivity while improving customer satisfaction.

Read more

A graphic shows the Intercom logo vs the Front logo, representing a comparison between the two platforms.

Intercom vs Front

Intercom excels at AI automation while Front prioritises simple team collaboration features.

Read more

Logos of customer experience software including Cue, Contentsquare, Google Analytics, Hotjar, Zendesk, and Salesforce.

The 15 best customer experience software in 2025

Top 15 CX software unifies interactions, boosts loyalty, and increases revenue.

Read more

Gorgias logo versus Zendesk logo on a light grid background.

Gorgias vs Zendesk

Zendesk vs. Gorgias: Choosing the ultimate customer support platform for your business.

Read more

Zendesk logo vs HubSpot logo comparison on a white gridded background.

Zendesk vs Hubspot Service Hub

Discover which customer support platform wins: Zendesk vs HubSpot Service Hub. Compare features, pricing & find the perfect fit for your business.

Read more

Customer service platform logos (Freshdesk, Front, Callbell, Trengo, etc.) with a hand cursor over Trengo.

Top 7 Trengo alternative options

Discover seven powerful Trengo alternatives to change your customer communication strategy today.

Read more

Examples of branded WhatsApp broadcast  messages for a university, market, and auto shop.

WhatsApp broadcast best practices: Tips for maximum impact

WhatsApp Broadcasts personalises messaging that boosts engagement, conversions, and customer loyalty.

Read more

Blue and purple rounded square icon with 'AI' and 'Knowledge Base' text on a dark grid background.

A complete guide to AI knowledge base software

Discover how AI knowledge base solutions can elevate your customer support experience.

Read more

Chatbots (robot icon) versus AI (smiley icon) comparison.

Chatbot vs conversational AI: A complete guide

Discover how chatbots and conversational AI are revolutionising modern customer engagement.

Read more

Customer support agent wearing a headset typing on her laptop at work.

2025 guide to mastering live chat for customer service support

Want happier customers? See how live chat transforms support in 2025.

Read more

Three diverse, laughing students with backpacks on a campus using WhatsApp for education.

Engage students with WhatsApp Education: A quick guide

Learn how educational providers and institutions can use WhatsApp to boost student engagement and support.

Read more

"Freshdesk" icon VS "Zendesk" in a rounded teal rectangle. Customer support platforms.

Freshdesk vs Zendesk

Freshdesk or Zendesk? Unlock the best customer support software for your needs.

Read more

A mobile banking app interface showing personalized promotions for Max, options to view promotions, find a branch, chat with an agent, and send location.

Ultimate WhatsApp Business buttons guide for 2025

WhatsApp Business buttons transform customer engagement with interactive, personalized communication in 2025.

Read more

Intercom logo centered, surrounded by logos of Customerly, Freshdesk, Gorgias, HubSpot, Kustomer, Olark, Zendesk, and Cue.

Top 15 Intercom alternatives and competitors for 2025

Explore cost-effective Intercom alternatives with better features for customer communication needs.

Read more

WhatsApp vs. SMS icons with text "WhatsApp vs. SMS: What's best for your business in 2025?" on a green gradient background.

WhatsApp vs. SMS: What's best for your business in 2025?

WhatsApp offers richer engagement while SMS provides universal reach for business communications.

Read more

Choosing the best platform for CRM WhatsApp integration

Choosing the best platform for CRM WhatsApp integration

Revolutionize customer relationships through powerful WhatsApp CRM integration strategies that transform communication.

Read more

Graph showing customer service metrics: CES at 95%, ART trending down, SSU trending up, and NPS as a bar chart.

18 best strategies for measuring customer service

Discover the top 18 customer service metrics to track and improve, from First Response Time to Customer Satisfaction Score.

Read more

Can you schedule a message on WhatsApp for your business?

Can you schedule a message on WhatsApp for your business?

Find out if WhatsApp allows message scheduling for businesses and learn about effective workarounds.

Read more

Zendesk vs Intercom comparison guide

Zendesk vs Intercom

Zendesk or Intercom? Zendesk excels in ticketing and intercom in real-time chat. Cue blends both with AI and transparent pricing.

Read more

Zendesk logo with 'Z' on dark teal background, surrounded by logos of Cue, Gorgias, HappyFox Chat, HubSpot, Kustomer, Salesforce, and HelpScout, representing top customer service alternatives.

The 20 best Zendesk alternatives

Explore the 20 best Zendesk alternatives to elevate your customer service.

Read more

WhatsApp notification on a green background. Displays WhatsApp logo, '10 New leads today' message, and a celebratory emoji. Shows successful lead generation.

The ultimate guide to effective WhatsApp lead generation

Discover how to leverage WhatsApp's extraordinary 98% message open rate to transform your lead generation strategy.

Read more

WhatsApp interface showing verification process with a green tick badge and back button, illustrated in a minimalist style

How to apply for WhatsApp green tick verification

Learn how to get WhatsApp's green tick to boost your brand's credibility, gain customers, and stand out.

Read more

WhatsApp Business setup for multiple users in 2025, shown with logo and user icons.

How to set up WhatsApp Business for multiple users in 2025

Unlock seamless team collaboration with WhatsApp Business - learn how to set up and manage multiple users across devices.

Read more

Graphic of a chatbot conversation with a customer asking about submitting a claim late at night.  Highlights 24/7 customer support.

7 customer service trends to watch for in 2025

Explore the 7 customer service trends to watch in 2025, from AI-powered solutions to unified platforms and proactive care.

Read more

Woman smiling while looking at her phone in a retail shopping environment with blurred store lights in the background

How to drive retail foot traffic with Cue and WhatsApp

Turn your retail store into a buzzing hive of shoppers with Cue and WhatsApp.

Read more

A graphic with the WhatsApp logo on the left and the Messenger logo on the right, with the text "VS" in between, against a blue background.

WhatsApp vs Facebook Messenger

With conversational commerce software, you can engage customers instantly, guide their purchasing decisions, and boost sales.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI is redefining customer service in 2025

Free up your service team, stop leaving revenue on the table and respond quicker with AI Agents

Read more

A collage of various messaging app interfaces on WhatsApp, showcasing different types of chat interactions, including text messages, buttons, and an image of a red dress. The interfaces are contained within a black frame, resembling a tablet or phone screen.

10 WhatsApp chatbot and template ideas for 2025

In this blog we explore 10 ways for businesses to use WhatsApp chatbots and templates in 2024.

Read more

An image of Cue crew memeber Thapelo Chabangu

Say hello to Thapelo

Meet Thapelo, Senior Software Engineer at Cue.

Read more

A pattern of colorful rectangular and square speech bubbles with green checkmarks, scattered across a white background. The bubbles are in various colors, including red, orange, purple, blue, and green, and are contained within a blue frame.

Boost sales with these 10 WhatsApp marketing broadcasts

Your customers are scrolling past your marketing emails. Enter WhatsApp broadcasts.

Read more

Image of a student with a green shirtt, carrying a laptop and headphones at college.

How Education institutions can create WhatsApp drip campaigns

Learn how to boost student enrolments with WhatsApp drip campaigns.

Read more

A woman at a cafe wearing a white shirt on her phone texting customer service.

Boost engagement with WhatsApp for automotive 

Learn how to shift your customer engagement into high gear using WhatsApp, and end phone tennis once and for all.

Read more

Smiling student in a grey jersey and yellow jacket holding her phone texting customer service.

Boost student enrolments with WhatsApp drip campaigns

Learn how WhatsApp drip campaigns can boost student enrolments.

Read more

Image of a  phone on a car dashboard, interacting with customer support via WhatsApp.

Boost after-sales support with WhatsApp for automotive

The automotive industry faces unique challenges in managing after-sales service. Enter WhatsApp.

Read more

The WhatsApp logo, a green square with a white phone icon inside a white speech bubble, topped with a small graduation cap. The logo is set against a solid purple background.

How to support students with WhatsApp live chat

WhatsApp live chat makes it easy to support students with speed and convenience.

Read more

An image of Cue crew memeber Murray de Bruyn

Say hello to Murray

Meet Murray de Bruyn, Biz-dev Manager at Cue.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI Agents can supercharge your sales funnel

Stop leaving revenue on the table and let AI Agents help your sales team close deals faster

Read more

A blue "AI Agents" logo, featuring a smiling face beneath the letters "AI", is centrally placed on a white background.  Surrounding the logo are various speech bubbles containing text, connected to the logo by lines and circles. The entire graphic is framed in black, resembling a screen or presentation slide.

How AI Agents are changing the way we connect

See how AI is taking over customer service (for the better); introducing Cue AI Agents

Read more

WhatsApp for insurance: renewals

Simplify renewals with WhatsApp for insurance

See how insurance businesses use WhatsApp to reach policyholders and make renewals smooth.

Read more

Increase test drive bookings with whatsapp for automotive

Get more test drive bookings with WhatsApp

With WhatsApp for automotive, dealerships can easily secure more test drive bookings.

Read more

How to Use WhatsApp for Student Support

Educate yourself on the different ways to use WhatsApp for better student support.

Read more

Handle insurance quotes faster with WhatsApp

Streamline insurance quoting, capture leads, and cut call centre wait times with WhatsApp.

Read more

Integrate your dealer management system with WhatsApp

Learn how to integrate your DMS with WhatsApp for better sales and customer service.

Read more

WhatsApp lead nurturing guide for education institutions

See how to use WhatsApp to nurture applicants until they convert into enroled students.

Read more

How to get feedback with WhatsApp surveys for insurance

Learn how WhatsApp surveys can get improve feedback and NPS for Insurance.

Read more

WhatsApp for educational institutions

How to turn open days into enrolments with WhatsApp

Learn how WhatsApp can create create buzz, drive attendance, and get more students to enrol.

Read more

Evans Kaerezi headshot

Say hello to Evans

Meet Evans Kaerezi, Techincal Operations Manager at Cue.

Read more

Renewal notice interface. Drag/drop file area, customer name, product info, "View Ts & Cs" and "Renew policy" buttons.

Drive sales, engagement & NPS via WhatsApp broadcasts & templates

See how WhatsApp templates + broadcasts can boost your customer experience.

Read more

WhatsApp for retail

Grow Retail ROI & satisfaction via WhatsApp Live Chat

Learn how WhatsApp live chat can boost customer satisfaction and supercharge sales.

Read more

WhatsApp for car dealerships: Boost NPS scores and get feedback

See how automotive brands can collect customer feedback + improve NPS ratings with WhatsApp.

Read more

WhatsApp for travel and leisure

Queue great customer service with WhatsApp for travel and leisure

In this blog, we explore how to use WhatsApp to queue better experiences for guests and travellers.

Read more

WhatsApp for automotive

Appointment reminders for Automotive Dealerships

In this blog, we show you how car dealerships can reduce appointment cancellations with WhatsApp.

Read more

WhatsApp for HR

Getting started with WhatsApp for HR

Explore WhatsApp for payroll services, employee engagement, and leave management solutions.

Read more

Say hello to Kate

Meet Kate Thöle, Key Account Manager at Cue.

Read more

WhatsApp ads

A quick guide to WhatsApp ads in 2024

In this blog, we show you how to get started with Facebook ads that click to WhatsApp to make more sales.

Read more

Cue web chat

Get started with Cue web chat

In this blog, we'll explore what web chat is, how it works, and the key benefits it offers across different industries. 

Read more

WhatsApp marketing guide

WhatsApp Marketing Guide for ISPs: Maximise Sales & Support

See how Internet Service Providers can use WhatsApp marketing to attract customers, provide customer service, and boost sales.

Read more

Customer service on Facebook Messenger

A guide to better customer service with Facebook Messenger

Learn why Facebook Messenger is an ideal customer service channel, and how to integrate chatbots, live chat, and web chat for a smooth customer experience.

Read more

Diverse hands reaching for a high-five symbolize teamwork, collaboration, and shared success.

Boost Customer Support Using WhatsApp for Teams

Let's explore how Cue empowers customer service teams to use WhatsApp Business for better customer support, reduced agent burnout, and happier customers.

Read more

Boost sales and brand visibility with WhatsApp marketing in 2025

Learn about WhatsApp marketing and automation and how your business can use the platform to reach more people and make more sales.

Read more

Cue web widget

10 ways to use the Cue web widget

Here are 10 ways that your business can use the Cue web widget to increase sales and improve customer satisfaction with WhatsApp and Facebook Messenger.

Read more

WhatsApp templates

10 WhatsApp templates to boost sales and save time | Cue

Let's dive into WhatsApp templates, their benefits and how your business can use them effectively

Read more

WhatsApp for ecommerce

How to supercharge e-commerce sales with WhatsApp

Lets explore how WhatsApp can be used for e-commerce, from WhatsApp chatbots that answer questions 24/7 to personalised WhatsApp marketing strategies.

Read more

WhatsApp newsletters

WhatsApp newsletters for insurance providers

In this blog, we explore how insurance businesses can use WhatsApp newsletters to boost sales, support and engagement.

Read more

Cue crew

Cue raises $2M to power AI-powered customer service

We're proud to announce that we've secured $2 million pre-seed investment from angel investors.

Read more

10 WhatsApp Templates to Improve ISP Sales and Loyalty

Let's explore how telcos can use WhatsApp templates to boost engagement, sales, and keep customers connected.

Read more

Shingai Gunha

Say hello to Shingai

Meet Shingai Gunha, Head of Operations at Cue.

Read more

Byron Sweetman

Say hello to Byron

Meet Byron Sweetman, Head of Brand at Cue.

Read more

WhatsApp chatbots

How WhatsApp chatbots can boost customer service and save time

Learn about WhatsApp automation, how to create a WhatsApp chatbot and how to use WhatsApp for customer service

Read more

WhatsApp broadcast messages

How to send a WhatsApp broadcast message

Learn more about WhatsApp broadcast messages and how your business can boost sales and overall reach.

Read more

Whatsapp auto-replies

Boost Customer Service with WhatsApp Auto-Replies

Learn how to send automatic messages on WhatsApp Business and more about WhatsApp Business auto-replies.

Read more

Boost Easter Sales with whatsapp

How to sell more this Easter with WhatsApp Business 

The Easter Bunny isn’t the only busy one this time of year. Learn how to boost Easter Sales with WhatsApp.

Read more

Cue customer service software

How to provide great customer service with WhatsApp in 2024

Learn more about how your business can use WhatsApp Businesses to boost customer service in 2024.

Read more

How to send OTPs using WhatsApp Business

How to send OTPs using WhatsApp Business

WhatsApp Business OTPs help customers save time and get authenticated quickly. Learn more about WhatsApp OTPs.

Read more

WhatsApp Business auto-replies

Automate sales and support with WhatsApp auto-replies

Let's explore WhatsApp Business auto-replies and how they can be set up to boost customer service efforts.

Read more

WhatsApp Business for sales

Unlock More Sales Using WhatsApp Business

In this article, we’ll explore how businesses can leverage WhatsApp Business to improve sales. 

Read more

WhatsApp for customer service

Get started with WhatsApp for faster customer service

Explore WhatsApp Business and how you can leverage it for faster, smoother, faster customer service.

Read more

WhatsApp for logistics

Getting started with WhatsApp Business for logistics

Let’s explore the different ways that WhatsApp Business can improve logistics operations.

Read more

WhatsApp for ecommerce

WhatsApp for e-commerce: Boost sales and customer engagement

Let's explore how e-commerce businesses can use WhatsApp Business to grow sales and improve customer service.

Read more

WhatsApp Chatbots

Engage customers better with WhatsApp chatbots

Learn more about WhatsApp chatbots, flows, and how your business can use Cue to implement these solutions

Read more

WhatsApp templates

Getting started with WhatsApp templates

Explore WhatsApp templates, what they are, how they work, and how your business can use Cue to create them

Read more

How to market your whatsap business account

10 Ways to promote your WhatsApp Business account

Learn how to fully leverage Whatsapp Business's full potential with effective marketing strategies

Read more

WhatsApp business live chat

Improve customer service with WhatsApp Business live chat

Explore how using live chat with WhatsApp Business can improve your customer service!

Read more

Getting started with WhatsApp Business

Getting started with WhatsApp Business: A complete guide

Learn about WhatsApp Business, how to create chatbots, and integrate APIs to improve customer service.

Read more

Anuscka

Say hello to Anuscka

Meet Anuscka, Key Account Manager at Cue.

Read more

Black Friday WhatsApp Marketing

5 Ways to boost sales and customer support on Black Friday 2024

Learn how WhatsApp Business can help you boost sales and customer service on Black Friday 2024!

Read more

WhatsApp Widget

How to add a free WhatsApp chat widget to your website

Learn more about the WhatsApp Chat Widget and how to add it to your website for improved customer service

Read more

Cue customer service

Cue raises $500k to be the AI-powered customer service platform

Cue raises $500k to accelerate customer service with AI.

Read more

WhatsApp business for insurance

WhatsApp for insurance: Faster quotes, renewals & claims

In this blog we explore how insurance businesses can use WhatsApp to speed up claims processing, quotes and renewals

Read more

Apex Cue Rebrand

Say hello to the new Cue brand

Apex has rebranded to Cue! We've grown and learnt a lot since starting out as Apex. Learn more about Cue

Read more

Celeste Vorster

Say hello to Celeste

Meet Celeste Vorster, Head of People at Cue.

Read more

Whatsapp conversation based pricing

New WhatsApp conversation-based pricing: 1 June 2023 update

In this blog post we unpack the WhatsApp Template Message changes that occured in June 2023.

Read more

Richard Nischk

Say hello to Richard

Meet Richard Nischk, Chief Executive Officer (CEO) at Cue.

Read more

WhatsApp for ISPs

WhatsApp for Internet Service Providers: Benefits and Tips

Let's explore the benefits of WhatsApp Business and practical examples for Internet Service Providers.

Read more

WhatsApp for automotive

Drive Customer Service with WhatsApp for Automotive

Let's explore how automotive companies can harness WhatsApp Business to achieve growth and success.

Read more

Gen Z customer service

The ultimate guide to Gen-Z and Customer Service

Gen-Z now makes up over 40% of the global consumer base. In this blog you'll learn how to win them over

Read more

Cue customer service chatbot

How to build a customer service chatbot in 2024

In this post we unpack essential tips to building a successful customer service chatbot.

Read more

Generate leads with whatsapp business

How to generate and convert leads on WhatsApp

Learn more about WhatsApp Business and how it can be leveraged to generate and convert leads at scale.

Read more

Managing difficult customers

How to manage and wow difficult customers

Dealing with difficult customers is one of the most challenging aspects of customer service departments

Read more

Ryan Egnos

Say hello to Ryan

Meet Ryan Egnos, Chief Revenue Officer (CRO) at Cue.

Read more

WhatsApp chatbots

10 Reasons why businesses need WhatsApp chatbots

In this blog, we're breaking down WhatsApp chatbots, unpacking their benefits and showing businesses how to use them for sales and customer support.

Read more

WhatsApp business for retail

7 ways to use WhatsApp Business for Retail

WhatsApp Business is the perfect channel for retail. learn some of the ways our retail clients WhatsApp.

Read more

WhatsApp Business App vs WhatsApp Business Platform

WhatsApp Business API vs. WhatsApp Business App

Learn about the key differences between the WhatsApp Business App and WhatsApp Business API

Read more

9 ways Live Chat improves customer service

9 ways Live Chat improves customer service

Find out why WhatsApp Live Chat has become an extremely popular communication tool for businesses.

Read more

Meta Business Manager

Verifying Meta Business Manager for WhatsApp

For your business to use the WhatsApp Business API, it will have to be verified using Meta Business Manager.

Read more

Rhett Tricket

Say hello to Rhett

Meet Rhett Trickett, Chief Product Officer (CPO) at Cue.

Read more

Getting started with the WhatsApp Business API

Getting started with the WhatsApp Business API

In this post, we will detail everything you need to know to get started with the WhatsApp Business API.

Read more

WhatsApp Business Trends

How to use WhatsApp Business in 2024

Learn about what's in store for WhatsApp Business in 2024 and beyond.

Read more

All

Sales

Industry solutions

Live Chat

WhatsApp

Broadcasts

Alternatives

Comparisons

Customer Service

Superchat logo vs. Cue logo, implying a comparison between the two platforms.

Superchat vs Cue

Let's dive into comparing Superchat and Cue customer service platforms.

Read more

Intercom logo versus Cue logo, indicating a comparison between the two software platforms.

Intercom vs Cue

Compare Intercom vs Cue customer service platforms. Discover why businesses choose Cue for simpler setup, better AI, and transparent pricing.

Read more

Grid of customer service software logos including Help Scout, Cue, Missive, Front, Kayako, Crisp, LiveAgent, Zoho, Zendesk, Hiver, and Freshdesk.

Top 11 Help Scout alternative options

Compare top Help Scout alternatives with advanced automation, multichannel support, and analytics.

Read more

Grid of customer service logos including Tidio, Kustomer, Crisp, Cue, Zendesk, Missive, Help Scout, Freshdesk, LiveChat, Olark.

10 Tidio alternative options

Explore advanced Tidio alternatives with better automation, analytics, and scalability options.

Read more

Zendesk logo vs. Cue logo, representing a comparison of two customer service platforms.

Zendesk vs Cue

Zendesk vs Cue: Compare features, pricing, and automation for better customer support decisions.

Read more

Grid of customer service software logos including Front, Zendesk, HubSpot, Freshdesk, Zoho, and Cue.

Top 15 Front alternatives

Complete guide to Front alternatives with features, pricing, and best use cases.

Read more

Freshdesk vs Zoho Desk logos on a white background, indicating a comparison.

Freshdesk vs Zoho Desk

Freshdesk vs Zoho Desk: Which support platform should you choose in 2025?

Read more

Grid of 10 customer service software logos: Freshdesk, Kustomer, Front, Cue (selected), Zendesk, HubSpot, Help Scout, BoldDesk, LiveAgent, Zoho.

Top 11 Freshdesk alternatives

Compare top Freshdesk alternatives with AI automation, transparent pricing, and multi-channel support.

Read more

A service rep wearing a headset works at her desk. A '#1 Service Rep of the Month' sticker is on her computer.

8 strategies to improve agent productivity with AI

8 AI strategies transform support teams, boosting productivity while improving customer satisfaction.

Read more

A graphic shows the Intercom logo vs the Front logo, representing a comparison between the two platforms.

Intercom vs Front

Intercom excels at AI automation while Front prioritises simple team collaboration features.

Read more

Logos of customer experience software including Cue, Contentsquare, Google Analytics, Hotjar, Zendesk, and Salesforce.

The 15 best customer experience software in 2025

Top 15 CX software unifies interactions, boosts loyalty, and increases revenue.

Read more

Gorgias logo versus Zendesk logo on a light grid background.

Gorgias vs Zendesk

Zendesk vs. Gorgias: Choosing the ultimate customer support platform for your business.

Read more

Zendesk logo vs HubSpot logo comparison on a white gridded background.

Zendesk vs Hubspot Service Hub

Discover which customer support platform wins: Zendesk vs HubSpot Service Hub. Compare features, pricing & find the perfect fit for your business.

Read more

Customer service platform logos (Freshdesk, Front, Callbell, Trengo, etc.) with a hand cursor over Trengo.

Top 7 Trengo alternative options

Discover seven powerful Trengo alternatives to change your customer communication strategy today.

Read more

Examples of branded WhatsApp broadcast  messages for a university, market, and auto shop.

WhatsApp broadcast best practices: Tips for maximum impact

WhatsApp Broadcasts personalises messaging that boosts engagement, conversions, and customer loyalty.

Read more

Blue and purple rounded square icon with 'AI' and 'Knowledge Base' text on a dark grid background.

A complete guide to AI knowledge base software

Discover how AI knowledge base solutions can elevate your customer support experience.

Read more

Chatbots (robot icon) versus AI (smiley icon) comparison.

Chatbot vs conversational AI: A complete guide

Discover how chatbots and conversational AI are revolutionising modern customer engagement.

Read more

Customer support agent wearing a headset typing on her laptop at work.

2025 guide to mastering live chat for customer service support

Want happier customers? See how live chat transforms support in 2025.

Read more

Three diverse, laughing students with backpacks on a campus using WhatsApp for education.

Engage students with WhatsApp Education: A quick guide

Learn how educational providers and institutions can use WhatsApp to boost student engagement and support.

Read more

"Freshdesk" icon VS "Zendesk" in a rounded teal rectangle. Customer support platforms.

Freshdesk vs Zendesk

Freshdesk or Zendesk? Unlock the best customer support software for your needs.

Read more

A mobile banking app interface showing personalized promotions for Max, options to view promotions, find a branch, chat with an agent, and send location.

Ultimate WhatsApp Business buttons guide for 2025

WhatsApp Business buttons transform customer engagement with interactive, personalized communication in 2025.

Read more

Intercom logo centered, surrounded by logos of Customerly, Freshdesk, Gorgias, HubSpot, Kustomer, Olark, Zendesk, and Cue.

Top 15 Intercom alternatives and competitors for 2025

Explore cost-effective Intercom alternatives with better features for customer communication needs.

Read more

WhatsApp vs. SMS icons with text "WhatsApp vs. SMS: What's best for your business in 2025?" on a green gradient background.

WhatsApp vs. SMS: What's best for your business in 2025?

WhatsApp offers richer engagement while SMS provides universal reach for business communications.

Read more

Choosing the best platform for CRM WhatsApp integration

Choosing the best platform for CRM WhatsApp integration

Revolutionize customer relationships through powerful WhatsApp CRM integration strategies that transform communication.

Read more

Graph showing customer service metrics: CES at 95%, ART trending down, SSU trending up, and NPS as a bar chart.

18 best strategies for measuring customer service

Discover the top 18 customer service metrics to track and improve, from First Response Time to Customer Satisfaction Score.

Read more

Can you schedule a message on WhatsApp for your business?

Can you schedule a message on WhatsApp for your business?

Find out if WhatsApp allows message scheduling for businesses and learn about effective workarounds.

Read more

Zendesk vs Intercom comparison guide

Zendesk vs Intercom

Zendesk or Intercom? Zendesk excels in ticketing and intercom in real-time chat. Cue blends both with AI and transparent pricing.

Read more

Zendesk logo with 'Z' on dark teal background, surrounded by logos of Cue, Gorgias, HappyFox Chat, HubSpot, Kustomer, Salesforce, and HelpScout, representing top customer service alternatives.

The 20 best Zendesk alternatives

Explore the 20 best Zendesk alternatives to elevate your customer service.

Read more

WhatsApp notification on a green background. Displays WhatsApp logo, '10 New leads today' message, and a celebratory emoji. Shows successful lead generation.

The ultimate guide to effective WhatsApp lead generation

Discover how to leverage WhatsApp's extraordinary 98% message open rate to transform your lead generation strategy.

Read more

WhatsApp interface showing verification process with a green tick badge and back button, illustrated in a minimalist style

How to apply for WhatsApp green tick verification

Learn how to get WhatsApp's green tick to boost your brand's credibility, gain customers, and stand out.

Read more

WhatsApp Business setup for multiple users in 2025, shown with logo and user icons.

How to set up WhatsApp Business for multiple users in 2025

Unlock seamless team collaboration with WhatsApp Business - learn how to set up and manage multiple users across devices.

Read more

Graphic of a chatbot conversation with a customer asking about submitting a claim late at night.  Highlights 24/7 customer support.

7 customer service trends to watch for in 2025

Explore the 7 customer service trends to watch in 2025, from AI-powered solutions to unified platforms and proactive care.

Read more

Woman smiling while looking at her phone in a retail shopping environment with blurred store lights in the background

How to drive retail foot traffic with Cue and WhatsApp

Turn your retail store into a buzzing hive of shoppers with Cue and WhatsApp.

Read more

A graphic with the WhatsApp logo on the left and the Messenger logo on the right, with the text "VS" in between, against a blue background.

WhatsApp vs Facebook Messenger

With conversational commerce software, you can engage customers instantly, guide their purchasing decisions, and boost sales.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI is redefining customer service in 2025

Free up your service team, stop leaving revenue on the table and respond quicker with AI Agents

Read more

A collage of various messaging app interfaces on WhatsApp, showcasing different types of chat interactions, including text messages, buttons, and an image of a red dress. The interfaces are contained within a black frame, resembling a tablet or phone screen.

10 WhatsApp chatbot and template ideas for 2025

In this blog we explore 10 ways for businesses to use WhatsApp chatbots and templates in 2024.

Read more

An image of Cue crew memeber Thapelo Chabangu

Say hello to Thapelo

Meet Thapelo, Senior Software Engineer at Cue.

Read more

A pattern of colorful rectangular and square speech bubbles with green checkmarks, scattered across a white background. The bubbles are in various colors, including red, orange, purple, blue, and green, and are contained within a blue frame.

Boost sales with these 10 WhatsApp marketing broadcasts

Your customers are scrolling past your marketing emails. Enter WhatsApp broadcasts.

Read more

Image of a student with a green shirtt, carrying a laptop and headphones at college.

How Education institutions can create WhatsApp drip campaigns

Learn how to boost student enrolments with WhatsApp drip campaigns.

Read more

A woman at a cafe wearing a white shirt on her phone texting customer service.

Boost engagement with WhatsApp for automotive 

Learn how to shift your customer engagement into high gear using WhatsApp, and end phone tennis once and for all.

Read more

Smiling student in a grey jersey and yellow jacket holding her phone texting customer service.

Boost student enrolments with WhatsApp drip campaigns

Learn how WhatsApp drip campaigns can boost student enrolments.

Read more

Image of a  phone on a car dashboard, interacting with customer support via WhatsApp.

Boost after-sales support with WhatsApp for automotive

The automotive industry faces unique challenges in managing after-sales service. Enter WhatsApp.

Read more

The WhatsApp logo, a green square with a white phone icon inside a white speech bubble, topped with a small graduation cap. The logo is set against a solid purple background.

How to support students with WhatsApp live chat

WhatsApp live chat makes it easy to support students with speed and convenience.

Read more

An image of Cue crew memeber Murray de Bruyn

Say hello to Murray

Meet Murray de Bruyn, Biz-dev Manager at Cue.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI Agents can supercharge your sales funnel

Stop leaving revenue on the table and let AI Agents help your sales team close deals faster

Read more

A blue "AI Agents" logo, featuring a smiling face beneath the letters "AI", is centrally placed on a white background.  Surrounding the logo are various speech bubbles containing text, connected to the logo by lines and circles. The entire graphic is framed in black, resembling a screen or presentation slide.

How AI Agents are changing the way we connect

See how AI is taking over customer service (for the better); introducing Cue AI Agents

Read more

WhatsApp for insurance: renewals

Simplify renewals with WhatsApp for insurance

See how insurance businesses use WhatsApp to reach policyholders and make renewals smooth.

Read more

Increase test drive bookings with whatsapp for automotive

Get more test drive bookings with WhatsApp

With WhatsApp for automotive, dealerships can easily secure more test drive bookings.

Read more

How to Use WhatsApp for Student Support

Educate yourself on the different ways to use WhatsApp for better student support.

Read more

Handle insurance quotes faster with WhatsApp

Streamline insurance quoting, capture leads, and cut call centre wait times with WhatsApp.

Read more

Integrate your dealer management system with WhatsApp

Learn how to integrate your DMS with WhatsApp for better sales and customer service.

Read more

WhatsApp lead nurturing guide for education institutions

See how to use WhatsApp to nurture applicants until they convert into enroled students.

Read more

How to get feedback with WhatsApp surveys for insurance

Learn how WhatsApp surveys can get improve feedback and NPS for Insurance.

Read more

WhatsApp for educational institutions

How to turn open days into enrolments with WhatsApp

Learn how WhatsApp can create create buzz, drive attendance, and get more students to enrol.

Read more

Evans Kaerezi headshot

Say hello to Evans

Meet Evans Kaerezi, Techincal Operations Manager at Cue.

Read more

Renewal notice interface. Drag/drop file area, customer name, product info, "View Ts & Cs" and "Renew policy" buttons.

Drive sales, engagement & NPS via WhatsApp broadcasts & templates

See how WhatsApp templates + broadcasts can boost your customer experience.

Read more

WhatsApp for retail

Grow Retail ROI & satisfaction via WhatsApp Live Chat

Learn how WhatsApp live chat can boost customer satisfaction and supercharge sales.

Read more

WhatsApp for car dealerships: Boost NPS scores and get feedback

See how automotive brands can collect customer feedback + improve NPS ratings with WhatsApp.

Read more

WhatsApp for travel and leisure

Queue great customer service with WhatsApp for travel and leisure

In this blog, we explore how to use WhatsApp to queue better experiences for guests and travellers.

Read more

WhatsApp for automotive

Appointment reminders for Automotive Dealerships

In this blog, we show you how car dealerships can reduce appointment cancellations with WhatsApp.

Read more

WhatsApp for HR

Getting started with WhatsApp for HR

Explore WhatsApp for payroll services, employee engagement, and leave management solutions.

Read more

Say hello to Kate

Meet Kate Thöle, Key Account Manager at Cue.

Read more

WhatsApp ads

A quick guide to WhatsApp ads in 2024

In this blog, we show you how to get started with Facebook ads that click to WhatsApp to make more sales.

Read more

Cue web chat

Get started with Cue web chat

In this blog, we'll explore what web chat is, how it works, and the key benefits it offers across different industries. 

Read more

WhatsApp marketing guide

WhatsApp Marketing Guide for ISPs: Maximise Sales & Support

See how Internet Service Providers can use WhatsApp marketing to attract customers, provide customer service, and boost sales.

Read more

Customer service on Facebook Messenger

A guide to better customer service with Facebook Messenger

Learn why Facebook Messenger is an ideal customer service channel, and how to integrate chatbots, live chat, and web chat for a smooth customer experience.

Read more

Diverse hands reaching for a high-five symbolize teamwork, collaboration, and shared success.

Boost Customer Support Using WhatsApp for Teams

Let's explore how Cue empowers customer service teams to use WhatsApp Business for better customer support, reduced agent burnout, and happier customers.

Read more

Boost sales and brand visibility with WhatsApp marketing in 2025

Learn about WhatsApp marketing and automation and how your business can use the platform to reach more people and make more sales.

Read more

Cue web widget

10 ways to use the Cue web widget

Here are 10 ways that your business can use the Cue web widget to increase sales and improve customer satisfaction with WhatsApp and Facebook Messenger.

Read more

WhatsApp templates

10 WhatsApp templates to boost sales and save time | Cue

Let's dive into WhatsApp templates, their benefits and how your business can use them effectively

Read more

WhatsApp for ecommerce

How to supercharge e-commerce sales with WhatsApp

Lets explore how WhatsApp can be used for e-commerce, from WhatsApp chatbots that answer questions 24/7 to personalised WhatsApp marketing strategies.

Read more

WhatsApp newsletters

WhatsApp newsletters for insurance providers

In this blog, we explore how insurance businesses can use WhatsApp newsletters to boost sales, support and engagement.

Read more

Cue crew

Cue raises $2M to power AI-powered customer service

We're proud to announce that we've secured $2 million pre-seed investment from angel investors.

Read more

10 WhatsApp Templates to Improve ISP Sales and Loyalty

Let's explore how telcos can use WhatsApp templates to boost engagement, sales, and keep customers connected.

Read more

Shingai Gunha

Say hello to Shingai

Meet Shingai Gunha, Head of Operations at Cue.

Read more

Byron Sweetman

Say hello to Byron

Meet Byron Sweetman, Head of Brand at Cue.

Read more

WhatsApp chatbots

How WhatsApp chatbots can boost customer service and save time

Learn about WhatsApp automation, how to create a WhatsApp chatbot and how to use WhatsApp for customer service

Read more

WhatsApp broadcast messages

How to send a WhatsApp broadcast message

Learn more about WhatsApp broadcast messages and how your business can boost sales and overall reach.

Read more

Whatsapp auto-replies

Boost Customer Service with WhatsApp Auto-Replies

Learn how to send automatic messages on WhatsApp Business and more about WhatsApp Business auto-replies.

Read more

Boost Easter Sales with whatsapp

How to sell more this Easter with WhatsApp Business 

The Easter Bunny isn’t the only busy one this time of year. Learn how to boost Easter Sales with WhatsApp.

Read more

Cue customer service software

How to provide great customer service with WhatsApp in 2024

Learn more about how your business can use WhatsApp Businesses to boost customer service in 2024.

Read more

How to send OTPs using WhatsApp Business

How to send OTPs using WhatsApp Business

WhatsApp Business OTPs help customers save time and get authenticated quickly. Learn more about WhatsApp OTPs.

Read more

WhatsApp Business auto-replies

Automate sales and support with WhatsApp auto-replies

Let's explore WhatsApp Business auto-replies and how they can be set up to boost customer service efforts.

Read more

WhatsApp Business for sales

Unlock More Sales Using WhatsApp Business

In this article, we’ll explore how businesses can leverage WhatsApp Business to improve sales. 

Read more

WhatsApp for customer service

Get started with WhatsApp for faster customer service

Explore WhatsApp Business and how you can leverage it for faster, smoother, faster customer service.

Read more

WhatsApp for logistics

Getting started with WhatsApp Business for logistics

Let’s explore the different ways that WhatsApp Business can improve logistics operations.

Read more

WhatsApp for ecommerce

WhatsApp for e-commerce: Boost sales and customer engagement

Let's explore how e-commerce businesses can use WhatsApp Business to grow sales and improve customer service.

Read more

WhatsApp Chatbots

Engage customers better with WhatsApp chatbots

Learn more about WhatsApp chatbots, flows, and how your business can use Cue to implement these solutions

Read more

WhatsApp templates

Getting started with WhatsApp templates

Explore WhatsApp templates, what they are, how they work, and how your business can use Cue to create them

Read more

How to market your whatsap business account

10 Ways to promote your WhatsApp Business account

Learn how to fully leverage Whatsapp Business's full potential with effective marketing strategies

Read more

WhatsApp business live chat

Improve customer service with WhatsApp Business live chat

Explore how using live chat with WhatsApp Business can improve your customer service!

Read more

Getting started with WhatsApp Business

Getting started with WhatsApp Business: A complete guide

Learn about WhatsApp Business, how to create chatbots, and integrate APIs to improve customer service.

Read more

Anuscka

Say hello to Anuscka

Meet Anuscka, Key Account Manager at Cue.

Read more

Black Friday WhatsApp Marketing

5 Ways to boost sales and customer support on Black Friday 2024

Learn how WhatsApp Business can help you boost sales and customer service on Black Friday 2024!

Read more

WhatsApp Widget

How to add a free WhatsApp chat widget to your website

Learn more about the WhatsApp Chat Widget and how to add it to your website for improved customer service

Read more

Cue customer service

Cue raises $500k to be the AI-powered customer service platform

Cue raises $500k to accelerate customer service with AI.

Read more

WhatsApp business for insurance

WhatsApp for insurance: Faster quotes, renewals & claims

In this blog we explore how insurance businesses can use WhatsApp to speed up claims processing, quotes and renewals

Read more

Apex Cue Rebrand

Say hello to the new Cue brand

Apex has rebranded to Cue! We've grown and learnt a lot since starting out as Apex. Learn more about Cue

Read more

Celeste Vorster

Say hello to Celeste

Meet Celeste Vorster, Head of People at Cue.

Read more

Whatsapp conversation based pricing

New WhatsApp conversation-based pricing: 1 June 2023 update

In this blog post we unpack the WhatsApp Template Message changes that occured in June 2023.

Read more

Richard Nischk

Say hello to Richard

Meet Richard Nischk, Chief Executive Officer (CEO) at Cue.

Read more

WhatsApp for ISPs

WhatsApp for Internet Service Providers: Benefits and Tips

Let's explore the benefits of WhatsApp Business and practical examples for Internet Service Providers.

Read more

WhatsApp for automotive

Drive Customer Service with WhatsApp for Automotive

Let's explore how automotive companies can harness WhatsApp Business to achieve growth and success.

Read more

Gen Z customer service

The ultimate guide to Gen-Z and Customer Service

Gen-Z now makes up over 40% of the global consumer base. In this blog you'll learn how to win them over

Read more

Cue customer service chatbot

How to build a customer service chatbot in 2024

In this post we unpack essential tips to building a successful customer service chatbot.

Read more

Generate leads with whatsapp business

How to generate and convert leads on WhatsApp

Learn more about WhatsApp Business and how it can be leveraged to generate and convert leads at scale.

Read more

Managing difficult customers

How to manage and wow difficult customers

Dealing with difficult customers is one of the most challenging aspects of customer service departments

Read more

Ryan Egnos

Say hello to Ryan

Meet Ryan Egnos, Chief Revenue Officer (CRO) at Cue.

Read more

WhatsApp chatbots

10 Reasons why businesses need WhatsApp chatbots

In this blog, we're breaking down WhatsApp chatbots, unpacking their benefits and showing businesses how to use them for sales and customer support.

Read more

WhatsApp business for retail

7 ways to use WhatsApp Business for Retail

WhatsApp Business is the perfect channel for retail. learn some of the ways our retail clients WhatsApp.

Read more

WhatsApp Business App vs WhatsApp Business Platform

WhatsApp Business API vs. WhatsApp Business App

Learn about the key differences between the WhatsApp Business App and WhatsApp Business API

Read more

9 ways Live Chat improves customer service

9 ways Live Chat improves customer service

Find out why WhatsApp Live Chat has become an extremely popular communication tool for businesses.

Read more

Meta Business Manager

Verifying Meta Business Manager for WhatsApp

For your business to use the WhatsApp Business API, it will have to be verified using Meta Business Manager.

Read more

Rhett Tricket

Say hello to Rhett

Meet Rhett Trickett, Chief Product Officer (CPO) at Cue.

Read more

Getting started with the WhatsApp Business API

Getting started with the WhatsApp Business API

In this post, we will detail everything you need to know to get started with the WhatsApp Business API.

Read more

WhatsApp Business Trends

How to use WhatsApp Business in 2024

Learn about what's in store for WhatsApp Business in 2024 and beyond.

Read more

All

Sales

Industry solutions

Live Chat

WhatsApp

Broadcasts

Alternatives

Comparisons

Customer Service

Superchat logo vs. Cue logo, implying a comparison between the two platforms.

Superchat vs Cue

Let's dive into comparing Superchat and Cue customer service platforms.

Read more

Intercom logo versus Cue logo, indicating a comparison between the two software platforms.

Intercom vs Cue

Compare Intercom vs Cue customer service platforms. Discover why businesses choose Cue for simpler setup, better AI, and transparent pricing.

Read more

Grid of customer service software logos including Help Scout, Cue, Missive, Front, Kayako, Crisp, LiveAgent, Zoho, Zendesk, Hiver, and Freshdesk.

Top 11 Help Scout alternative options

Compare top Help Scout alternatives with advanced automation, multichannel support, and analytics.

Read more

Grid of customer service logos including Tidio, Kustomer, Crisp, Cue, Zendesk, Missive, Help Scout, Freshdesk, LiveChat, Olark.

10 Tidio alternative options

Explore advanced Tidio alternatives with better automation, analytics, and scalability options.

Read more

Zendesk logo vs. Cue logo, representing a comparison of two customer service platforms.

Zendesk vs Cue

Zendesk vs Cue: Compare features, pricing, and automation for better customer support decisions.

Read more

Grid of customer service software logos including Front, Zendesk, HubSpot, Freshdesk, Zoho, and Cue.

Top 15 Front alternatives

Complete guide to Front alternatives with features, pricing, and best use cases.

Read more

Freshdesk vs Zoho Desk logos on a white background, indicating a comparison.

Freshdesk vs Zoho Desk

Freshdesk vs Zoho Desk: Which support platform should you choose in 2025?

Read more

Grid of 10 customer service software logos: Freshdesk, Kustomer, Front, Cue (selected), Zendesk, HubSpot, Help Scout, BoldDesk, LiveAgent, Zoho.

Top 11 Freshdesk alternatives

Compare top Freshdesk alternatives with AI automation, transparent pricing, and multi-channel support.

Read more

A service rep wearing a headset works at her desk. A '#1 Service Rep of the Month' sticker is on her computer.

8 strategies to improve agent productivity with AI

8 AI strategies transform support teams, boosting productivity while improving customer satisfaction.

Read more

A graphic shows the Intercom logo vs the Front logo, representing a comparison between the two platforms.

Intercom vs Front

Intercom excels at AI automation while Front prioritises simple team collaboration features.

Read more

Logos of customer experience software including Cue, Contentsquare, Google Analytics, Hotjar, Zendesk, and Salesforce.

The 15 best customer experience software in 2025

Top 15 CX software unifies interactions, boosts loyalty, and increases revenue.

Read more

Gorgias logo versus Zendesk logo on a light grid background.

Gorgias vs Zendesk

Zendesk vs. Gorgias: Choosing the ultimate customer support platform for your business.

Read more

Zendesk logo vs HubSpot logo comparison on a white gridded background.

Zendesk vs Hubspot Service Hub

Discover which customer support platform wins: Zendesk vs HubSpot Service Hub. Compare features, pricing & find the perfect fit for your business.

Read more

Customer service platform logos (Freshdesk, Front, Callbell, Trengo, etc.) with a hand cursor over Trengo.

Top 7 Trengo alternative options

Discover seven powerful Trengo alternatives to change your customer communication strategy today.

Read more

Examples of branded WhatsApp broadcast  messages for a university, market, and auto shop.

WhatsApp broadcast best practices: Tips for maximum impact

WhatsApp Broadcasts personalises messaging that boosts engagement, conversions, and customer loyalty.

Read more

Blue and purple rounded square icon with 'AI' and 'Knowledge Base' text on a dark grid background.

A complete guide to AI knowledge base software

Discover how AI knowledge base solutions can elevate your customer support experience.

Read more

Chatbots (robot icon) versus AI (smiley icon) comparison.

Chatbot vs conversational AI: A complete guide

Discover how chatbots and conversational AI are revolutionising modern customer engagement.

Read more

Customer support agent wearing a headset typing on her laptop at work.

2025 guide to mastering live chat for customer service support

Want happier customers? See how live chat transforms support in 2025.

Read more

Three diverse, laughing students with backpacks on a campus using WhatsApp for education.

Engage students with WhatsApp Education: A quick guide

Learn how educational providers and institutions can use WhatsApp to boost student engagement and support.

Read more

"Freshdesk" icon VS "Zendesk" in a rounded teal rectangle. Customer support platforms.

Freshdesk vs Zendesk

Freshdesk or Zendesk? Unlock the best customer support software for your needs.

Read more

A mobile banking app interface showing personalized promotions for Max, options to view promotions, find a branch, chat with an agent, and send location.

Ultimate WhatsApp Business buttons guide for 2025

WhatsApp Business buttons transform customer engagement with interactive, personalized communication in 2025.

Read more

Intercom logo centered, surrounded by logos of Customerly, Freshdesk, Gorgias, HubSpot, Kustomer, Olark, Zendesk, and Cue.

Top 15 Intercom alternatives and competitors for 2025

Explore cost-effective Intercom alternatives with better features for customer communication needs.

Read more

WhatsApp vs. SMS icons with text "WhatsApp vs. SMS: What's best for your business in 2025?" on a green gradient background.

WhatsApp vs. SMS: What's best for your business in 2025?

WhatsApp offers richer engagement while SMS provides universal reach for business communications.

Read more

Choosing the best platform for CRM WhatsApp integration

Choosing the best platform for CRM WhatsApp integration

Revolutionize customer relationships through powerful WhatsApp CRM integration strategies that transform communication.

Read more

Graph showing customer service metrics: CES at 95%, ART trending down, SSU trending up, and NPS as a bar chart.

18 best strategies for measuring customer service

Discover the top 18 customer service metrics to track and improve, from First Response Time to Customer Satisfaction Score.

Read more

Can you schedule a message on WhatsApp for your business?

Can you schedule a message on WhatsApp for your business?

Find out if WhatsApp allows message scheduling for businesses and learn about effective workarounds.

Read more

Zendesk vs Intercom comparison guide

Zendesk vs Intercom

Zendesk or Intercom? Zendesk excels in ticketing and intercom in real-time chat. Cue blends both with AI and transparent pricing.

Read more

Zendesk logo with 'Z' on dark teal background, surrounded by logos of Cue, Gorgias, HappyFox Chat, HubSpot, Kustomer, Salesforce, and HelpScout, representing top customer service alternatives.

The 20 best Zendesk alternatives

Explore the 20 best Zendesk alternatives to elevate your customer service.

Read more

WhatsApp notification on a green background. Displays WhatsApp logo, '10 New leads today' message, and a celebratory emoji. Shows successful lead generation.

The ultimate guide to effective WhatsApp lead generation

Discover how to leverage WhatsApp's extraordinary 98% message open rate to transform your lead generation strategy.

Read more

WhatsApp interface showing verification process with a green tick badge and back button, illustrated in a minimalist style

How to apply for WhatsApp green tick verification

Learn how to get WhatsApp's green tick to boost your brand's credibility, gain customers, and stand out.

Read more

WhatsApp Business setup for multiple users in 2025, shown with logo and user icons.

How to set up WhatsApp Business for multiple users in 2025

Unlock seamless team collaboration with WhatsApp Business - learn how to set up and manage multiple users across devices.

Read more

Graphic of a chatbot conversation with a customer asking about submitting a claim late at night.  Highlights 24/7 customer support.

7 customer service trends to watch for in 2025

Explore the 7 customer service trends to watch in 2025, from AI-powered solutions to unified platforms and proactive care.

Read more

Woman smiling while looking at her phone in a retail shopping environment with blurred store lights in the background

How to drive retail foot traffic with Cue and WhatsApp

Turn your retail store into a buzzing hive of shoppers with Cue and WhatsApp.

Read more

A graphic with the WhatsApp logo on the left and the Messenger logo on the right, with the text "VS" in between, against a blue background.

WhatsApp vs Facebook Messenger

With conversational commerce software, you can engage customers instantly, guide their purchasing decisions, and boost sales.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI is redefining customer service in 2025

Free up your service team, stop leaving revenue on the table and respond quicker with AI Agents

Read more

A collage of various messaging app interfaces on WhatsApp, showcasing different types of chat interactions, including text messages, buttons, and an image of a red dress. The interfaces are contained within a black frame, resembling a tablet or phone screen.

10 WhatsApp chatbot and template ideas for 2025

In this blog we explore 10 ways for businesses to use WhatsApp chatbots and templates in 2024.

Read more

An image of Cue crew memeber Thapelo Chabangu

Say hello to Thapelo

Meet Thapelo, Senior Software Engineer at Cue.

Read more

A pattern of colorful rectangular and square speech bubbles with green checkmarks, scattered across a white background. The bubbles are in various colors, including red, orange, purple, blue, and green, and are contained within a blue frame.

Boost sales with these 10 WhatsApp marketing broadcasts

Your customers are scrolling past your marketing emails. Enter WhatsApp broadcasts.

Read more

Image of a student with a green shirtt, carrying a laptop and headphones at college.

How Education institutions can create WhatsApp drip campaigns

Learn how to boost student enrolments with WhatsApp drip campaigns.

Read more

A woman at a cafe wearing a white shirt on her phone texting customer service.

Boost engagement with WhatsApp for automotive 

Learn how to shift your customer engagement into high gear using WhatsApp, and end phone tennis once and for all.

Read more

Smiling student in a grey jersey and yellow jacket holding her phone texting customer service.

Boost student enrolments with WhatsApp drip campaigns

Learn how WhatsApp drip campaigns can boost student enrolments.

Read more

Image of a  phone on a car dashboard, interacting with customer support via WhatsApp.

Boost after-sales support with WhatsApp for automotive

The automotive industry faces unique challenges in managing after-sales service. Enter WhatsApp.

Read more

The WhatsApp logo, a green square with a white phone icon inside a white speech bubble, topped with a small graduation cap. The logo is set against a solid purple background.

How to support students with WhatsApp live chat

WhatsApp live chat makes it easy to support students with speed and convenience.

Read more

An image of Cue crew memeber Murray de Bruyn

Say hello to Murray

Meet Murray de Bruyn, Biz-dev Manager at Cue.

Read more

A stylized "AI" logo with the letters in blue and a curved blue line underneath resembling a smile.  Three small yellow sparkles appear above the "A". The logo is centered on a white background within a black frame.

How AI Agents can supercharge your sales funnel

Stop leaving revenue on the table and let AI Agents help your sales team close deals faster

Read more

A blue "AI Agents" logo, featuring a smiling face beneath the letters "AI", is centrally placed on a white background.  Surrounding the logo are various speech bubbles containing text, connected to the logo by lines and circles. The entire graphic is framed in black, resembling a screen or presentation slide.

How AI Agents are changing the way we connect

See how AI is taking over customer service (for the better); introducing Cue AI Agents

Read more

WhatsApp for insurance: renewals

Simplify renewals with WhatsApp for insurance

See how insurance businesses use WhatsApp to reach policyholders and make renewals smooth.

Read more

Increase test drive bookings with whatsapp for automotive

Get more test drive bookings with WhatsApp

With WhatsApp for automotive, dealerships can easily secure more test drive bookings.

Read more

How to Use WhatsApp for Student Support

Educate yourself on the different ways to use WhatsApp for better student support.

Read more

Handle insurance quotes faster with WhatsApp

Streamline insurance quoting, capture leads, and cut call centre wait times with WhatsApp.

Read more

Integrate your dealer management system with WhatsApp

Learn how to integrate your DMS with WhatsApp for better sales and customer service.

Read more

WhatsApp lead nurturing guide for education institutions

See how to use WhatsApp to nurture applicants until they convert into enroled students.

Read more

How to get feedback with WhatsApp surveys for insurance

Learn how WhatsApp surveys can get improve feedback and NPS for Insurance.

Read more

WhatsApp for educational institutions

How to turn open days into enrolments with WhatsApp

Learn how WhatsApp can create create buzz, drive attendance, and get more students to enrol.

Read more

Evans Kaerezi headshot

Say hello to Evans

Meet Evans Kaerezi, Techincal Operations Manager at Cue.

Read more

Renewal notice interface. Drag/drop file area, customer name, product info, "View Ts & Cs" and "Renew policy" buttons.

Drive sales, engagement & NPS via WhatsApp broadcasts & templates

See how WhatsApp templates + broadcasts can boost your customer experience.

Read more

WhatsApp for retail

Grow Retail ROI & satisfaction via WhatsApp Live Chat

Learn how WhatsApp live chat can boost customer satisfaction and supercharge sales.

Read more

WhatsApp for car dealerships: Boost NPS scores and get feedback

See how automotive brands can collect customer feedback + improve NPS ratings with WhatsApp.

Read more

WhatsApp for travel and leisure

Queue great customer service with WhatsApp for travel and leisure

In this blog, we explore how to use WhatsApp to queue better experiences for guests and travellers.

Read more

WhatsApp for automotive

Appointment reminders for Automotive Dealerships

In this blog, we show you how car dealerships can reduce appointment cancellations with WhatsApp.

Read more

WhatsApp for HR

Getting started with WhatsApp for HR

Explore WhatsApp for payroll services, employee engagement, and leave management solutions.

Read more

Say hello to Kate

Meet Kate Thöle, Key Account Manager at Cue.

Read more

WhatsApp ads

A quick guide to WhatsApp ads in 2024

In this blog, we show you how to get started with Facebook ads that click to WhatsApp to make more sales.

Read more

Cue web chat

Get started with Cue web chat

In this blog, we'll explore what web chat is, how it works, and the key benefits it offers across different industries. 

Read more

WhatsApp marketing guide

WhatsApp Marketing Guide for ISPs: Maximise Sales & Support

See how Internet Service Providers can use WhatsApp marketing to attract customers, provide customer service, and boost sales.

Read more

Customer service on Facebook Messenger

A guide to better customer service with Facebook Messenger

Learn why Facebook Messenger is an ideal customer service channel, and how to integrate chatbots, live chat, and web chat for a smooth customer experience.

Read more

Diverse hands reaching for a high-five symbolize teamwork, collaboration, and shared success.

Boost Customer Support Using WhatsApp for Teams

Let's explore how Cue empowers customer service teams to use WhatsApp Business for better customer support, reduced agent burnout, and happier customers.

Read more

Boost sales and brand visibility with WhatsApp marketing in 2025

Learn about WhatsApp marketing and automation and how your business can use the platform to reach more people and make more sales.

Read more

Cue web widget

10 ways to use the Cue web widget

Here are 10 ways that your business can use the Cue web widget to increase sales and improve customer satisfaction with WhatsApp and Facebook Messenger.

Read more

WhatsApp templates

10 WhatsApp templates to boost sales and save time | Cue

Let's dive into WhatsApp templates, their benefits and how your business can use them effectively

Read more

WhatsApp for ecommerce

How to supercharge e-commerce sales with WhatsApp

Lets explore how WhatsApp can be used for e-commerce, from WhatsApp chatbots that answer questions 24/7 to personalised WhatsApp marketing strategies.

Read more

WhatsApp newsletters

WhatsApp newsletters for insurance providers

In this blog, we explore how insurance businesses can use WhatsApp newsletters to boost sales, support and engagement.

Read more

Cue crew

Cue raises $2M to power AI-powered customer service

We're proud to announce that we've secured $2 million pre-seed investment from angel investors.

Read more

10 WhatsApp Templates to Improve ISP Sales and Loyalty

Let's explore how telcos can use WhatsApp templates to boost engagement, sales, and keep customers connected.

Read more

Shingai Gunha

Say hello to Shingai

Meet Shingai Gunha, Head of Operations at Cue.

Read more

Byron Sweetman

Say hello to Byron

Meet Byron Sweetman, Head of Brand at Cue.

Read more

WhatsApp chatbots

How WhatsApp chatbots can boost customer service and save time

Learn about WhatsApp automation, how to create a WhatsApp chatbot and how to use WhatsApp for customer service

Read more

WhatsApp broadcast messages

How to send a WhatsApp broadcast message

Learn more about WhatsApp broadcast messages and how your business can boost sales and overall reach.

Read more

Whatsapp auto-replies

Boost Customer Service with WhatsApp Auto-Replies

Learn how to send automatic messages on WhatsApp Business and more about WhatsApp Business auto-replies.

Read more

Boost Easter Sales with whatsapp

How to sell more this Easter with WhatsApp Business 

The Easter Bunny isn’t the only busy one this time of year. Learn how to boost Easter Sales with WhatsApp.

Read more

Cue customer service software

How to provide great customer service with WhatsApp in 2024

Learn more about how your business can use WhatsApp Businesses to boost customer service in 2024.

Read more

How to send OTPs using WhatsApp Business

How to send OTPs using WhatsApp Business

WhatsApp Business OTPs help customers save time and get authenticated quickly. Learn more about WhatsApp OTPs.

Read more

WhatsApp Business auto-replies

Automate sales and support with WhatsApp auto-replies

Let's explore WhatsApp Business auto-replies and how they can be set up to boost customer service efforts.

Read more

WhatsApp Business for sales

Unlock More Sales Using WhatsApp Business

In this article, we’ll explore how businesses can leverage WhatsApp Business to improve sales. 

Read more

WhatsApp for customer service

Get started with WhatsApp for faster customer service

Explore WhatsApp Business and how you can leverage it for faster, smoother, faster customer service.

Read more

WhatsApp for logistics

Getting started with WhatsApp Business for logistics

Let’s explore the different ways that WhatsApp Business can improve logistics operations.

Read more

WhatsApp for ecommerce

WhatsApp for e-commerce: Boost sales and customer engagement

Let's explore how e-commerce businesses can use WhatsApp Business to grow sales and improve customer service.

Read more

WhatsApp Chatbots

Engage customers better with WhatsApp chatbots

Learn more about WhatsApp chatbots, flows, and how your business can use Cue to implement these solutions

Read more

WhatsApp templates

Getting started with WhatsApp templates

Explore WhatsApp templates, what they are, how they work, and how your business can use Cue to create them

Read more

How to market your whatsap business account

10 Ways to promote your WhatsApp Business account

Learn how to fully leverage Whatsapp Business's full potential with effective marketing strategies

Read more

WhatsApp business live chat

Improve customer service with WhatsApp Business live chat

Explore how using live chat with WhatsApp Business can improve your customer service!

Read more

Getting started with WhatsApp Business

Getting started with WhatsApp Business: A complete guide

Learn about WhatsApp Business, how to create chatbots, and integrate APIs to improve customer service.

Read more

Anuscka

Say hello to Anuscka

Meet Anuscka, Key Account Manager at Cue.

Read more

Black Friday WhatsApp Marketing

5 Ways to boost sales and customer support on Black Friday 2024

Learn how WhatsApp Business can help you boost sales and customer service on Black Friday 2024!

Read more

WhatsApp Widget

How to add a free WhatsApp chat widget to your website

Learn more about the WhatsApp Chat Widget and how to add it to your website for improved customer service

Read more

Cue customer service

Cue raises $500k to be the AI-powered customer service platform

Cue raises $500k to accelerate customer service with AI.

Read more

WhatsApp business for insurance

WhatsApp for insurance: Faster quotes, renewals & claims

In this blog we explore how insurance businesses can use WhatsApp to speed up claims processing, quotes and renewals

Read more

Apex Cue Rebrand

Say hello to the new Cue brand

Apex has rebranded to Cue! We've grown and learnt a lot since starting out as Apex. Learn more about Cue

Read more

Celeste Vorster

Say hello to Celeste

Meet Celeste Vorster, Head of People at Cue.

Read more

Whatsapp conversation based pricing

New WhatsApp conversation-based pricing: 1 June 2023 update

In this blog post we unpack the WhatsApp Template Message changes that occured in June 2023.

Read more

Richard Nischk

Say hello to Richard

Meet Richard Nischk, Chief Executive Officer (CEO) at Cue.

Read more

WhatsApp for ISPs

WhatsApp for Internet Service Providers: Benefits and Tips

Let's explore the benefits of WhatsApp Business and practical examples for Internet Service Providers.

Read more

WhatsApp for automotive

Drive Customer Service with WhatsApp for Automotive

Let's explore how automotive companies can harness WhatsApp Business to achieve growth and success.

Read more

Gen Z customer service

The ultimate guide to Gen-Z and Customer Service

Gen-Z now makes up over 40% of the global consumer base. In this blog you'll learn how to win them over

Read more

Cue customer service chatbot

How to build a customer service chatbot in 2024

In this post we unpack essential tips to building a successful customer service chatbot.

Read more

Generate leads with whatsapp business

How to generate and convert leads on WhatsApp

Learn more about WhatsApp Business and how it can be leveraged to generate and convert leads at scale.

Read more

Managing difficult customers

How to manage and wow difficult customers

Dealing with difficult customers is one of the most challenging aspects of customer service departments

Read more

Ryan Egnos

Say hello to Ryan

Meet Ryan Egnos, Chief Revenue Officer (CRO) at Cue.

Read more

WhatsApp chatbots

10 Reasons why businesses need WhatsApp chatbots

In this blog, we're breaking down WhatsApp chatbots, unpacking their benefits and showing businesses how to use them for sales and customer support.

Read more

WhatsApp business for retail

7 ways to use WhatsApp Business for Retail

WhatsApp Business is the perfect channel for retail. learn some of the ways our retail clients WhatsApp.

Read more

WhatsApp Business App vs WhatsApp Business Platform

WhatsApp Business API vs. WhatsApp Business App

Learn about the key differences between the WhatsApp Business App and WhatsApp Business API

Read more

9 ways Live Chat improves customer service

9 ways Live Chat improves customer service

Find out why WhatsApp Live Chat has become an extremely popular communication tool for businesses.

Read more

Meta Business Manager

Verifying Meta Business Manager for WhatsApp

For your business to use the WhatsApp Business API, it will have to be verified using Meta Business Manager.

Read more

Rhett Tricket

Say hello to Rhett

Meet Rhett Trickett, Chief Product Officer (CPO) at Cue.

Read more

Getting started with the WhatsApp Business API

Getting started with the WhatsApp Business API

In this post, we will detail everything you need to know to get started with the WhatsApp Business API.

Read more

WhatsApp Business Trends

How to use WhatsApp Business in 2024

Learn about what's in store for WhatsApp Business in 2024 and beyond.

Read more