The digital shopping
assistant for every customer
Trusted by the biggest brands
Overland……..
How long will delivery take?
Rep Rachel
|
It'll take 3 to 4 business days
Free up your team to focus on upsells and high value customers
Help customers get over the line, even when your team is offline
Your customers expect more than a generic promo blast. With Cue, you can send personalised WhatsApp messages based on what shoppers have previously bought. So every message feels relevant and personal
Preview
Hi
John
We got the size!
Size 10s are back in stock.
Should we keep one for you?
Send
Hi
Your
is due to
be upgraded this month
Please make a selection below
Cancel upgrade
View updated invoice
When the majority of questions are about order updates or return policies, your team is wasting their capacity. Cue uses AI to take care of the repetitive stuff instantly. Ensuring your support stays fast making your customers stay happy
One platform
One platform for calls, WhatsApp, email and chat
Cue is one customer communications platform for phone calls, WhatsApp, email, web chat and Messenger. Every channel runs on the same inbox, the same customer record and the same Flows, so your team works from one queue and customers never have to repeat themselves. No separate phone system, no extra inboxes, no switching between tools. Shoppers can chat on your site, message on WhatsApp or call about an order, and your team answers all of it from one place.
Phone calls in the same inbox as your messages
Calls come into the same workspace as your WhatsApp, email and chat conversations. Route callers by department, team or site, answer and transfer from Cue, call customers back from any conversation, and keep the recording and transcript on the customer record.
Inbound routing by department, team or site- Callbacks from any WhatsApp, email or chat conversation
- Recordings and transcripts saved with the conversation
WhatsApp for orders, offers and support
Your team answers from one WhatsApp Business number together, with templates for proactive messages, broadcasts for one-to-many sends, and AI or Flow journeys handling the routine questions before a person steps in.
- Several agents on one WhatsApp Business number
- Templates, broadcasts and proactive sends
- Chatbot journeys with handover to a person
Shared email inboxes, routed to the right team
Bring your sales, support and department mailboxes into Cue. Every email goes to the right team, gets an acknowledgement straight away, and sits on the customer record next to their calls and chats.
- Shared mailboxes per team, site or department
- Automatic routing and acknowledgement
- Email history on the same customer record
Live Chat on your website
Answer website visitors while they're still on the page. AI Agents handle the common questions around the clock and pass anything else to your team in the same inbox.
- Chat widget for your website
- AI Agents that answer 24/7
- Handover to a person in the same inbox
Facebook Messenger in your inbox
Reply to Facebook messages from Cue instead of a separate app. Messenger conversations get the same routing, chatbots and reporting as every other channel.
- Messenger in the shared inbox
- The same routing and chatbots as other channels
- Reported alongside every other channel
Bianca Johnson
Customer Service Supervisor
Whether it's "do you have this in medium" or "is this in stock" Cue helps you show up fast. Giving the right answers, on the right channel, at the right moment.
Just smooth conversations that move shoppers forward
Live Chat
Answer pre-checkout questions to get shoppers over the line
J
Jonny
Sales enquiry
Now
Jonny
J
Do these headphones work with
different operating systems?
·
now
Yes, they work with Apple, Android, Xbox & PS5 🎧
Chatbots
Hi, I'm the neonbyte chatbot.
Our reps will be back at 8:30am 🌅
Find a store
View latest arrivals
Track my order
AI Agents
Cue's AI handles the repetitive stuff so your humans don't have to
Answered by AI Agent
Broadcasts
Send messages that feel personal - even to thousands
CUE retail SOLUTION FAQs
Have another question?
What advanced reporting does Cue offer to track retail customer engagement across channels?
You’ll get channel breakdowns, campaign performance, repeat visit rates and more—all in one view
Can Cue facilitate in-store customer engagement through digital channels?
How does Cue handle multilingual retail customers?
Can Cue support retail loyalty programmes with gamified or interactive elements?
Further reading for retail teams
How to drive retail foot traffic with Cue and WhatsApp
Turn your retail store into a buzzing hive of shoppers with Cue and WhatsApp.
Read the guide
Grow Retail ROI & satisfaction via WhatsApp Live Chat
Learn how WhatsApp live chat can boost customer satisfaction and supercharge sales.
Read the guide
How to supercharge e-commerce sales with WhatsApp
Lets explore how WhatsApp can be used for e-commerce, from WhatsApp chatbots that answer questions 24/7 to personalised WhatsApp marketing strategies.
Read the guide
WhatsApp for e-commerce: Boost sales and customer engagement
Let's explore how e-commerce businesses can use WhatsApp Business to grow sales and improve customer service.
Read the guide
7 ways to use WhatsApp Business for Retail
WhatsApp Business is the perfect channel for retail. learn some of the ways our retail clients WhatsApp.
Read the guide
How to add a free WhatsApp chat widget to your CMS website
In this blog, we’ll show you how to embed a free WhatsApp chat widget on your website, regardless of what content management system (CMS) you use.
Read the guide
