CUE CUSTOMER SUPPORT
From accurate replies to always-on availability, Cue AI empowers your service to be consistent, responsive, and authentic
EFFICIENT
Answer everyday questions
AI handles everyday questions so you don't have to. Instant and accurate responses 24/7
SPEED
No waiting, just answers
Respond to customers the moment they reach out without delay or backlog
AVAILABLE
Consistent reliable support
Deliver consistent, high quality service at any hour, every day of the week
AUTHENTIC
Automated but always human
Engage customers with responses that feel thoughtful, natural and genuinely helpful
ACCURATE
Flawless answers every time
Eliminate errors with polished, professional replies your customers can trust
HUMAN
Seamless human takeover
Cue hands off complex issues to your team without missing a beat - no context lost
Cue helps you move quickly and stay in control with AI that replies instantly, routes smartly, and tracks what matters
User Flows #01
Accounts
Returns
Chloe
Can I chat to someone in sales?
🤑
Chat to sales
❤️
Support
Auto-triage gets each issue to the right person, right away
Web Chat
30%
76
Tickets opened
39
Tickets closed
30m 14s
Avg resolution time
8m 21s
Avg first reply time
Built-in reporting helps you spot and fix slowdowns fast
One platform
One platform for calls, WhatsApp, email and chat
Cue is one customer communications platform for phone calls, WhatsApp, email, web chat and Messenger. Every channel runs on the same inbox, the same customer record and the same Flows, so your team works from one queue and customers never have to repeat themselves. No separate phone system, no extra inboxes, no switching between tools. When a caller follows up on WhatsApp, the agent sees the call, the recording and the chat in one thread.
Take support calls in the same queue as your tickets
Calls come into the same workspace as your WhatsApp, email and chat conversations. Route callers by department, team or site, answer and transfer from Cue, call customers back from any conversation, and keep the recording and transcript on the customer record.
Inbound routing by department, team or site- Callbacks from any WhatsApp, email or chat conversation
- Recordings and transcripts saved with the conversation
WhatsApp customer service
Your team answers from one WhatsApp Business number together, with templates for proactive messages, broadcasts for one-to-many sends, and AI or Flow journeys handling the routine questions before a person steps in.
- Several agents on one WhatsApp Business number
- Templates, broadcasts and proactive sends
- Chatbot journeys with handover to a person
Shared email inboxes, routed to the right team
Bring your sales, support and department mailboxes into Cue. Every email goes to the right team, gets an acknowledgement straight away, and sits on the customer record next to their calls and chats.
- Shared mailboxes per team, site or department
- Automatic routing and acknowledgement
- Email history on the same customer record
Live Chat on your website
Answer website visitors while they're still on the page. AI Agents handle the common questions around the clock and pass anything else to your team in the same inbox.
- Chat widget for your website
- AI Agents that answer 24/7
- Handover to a person in the same inbox
Facebook Messenger in your inbox
Reply to Facebook messages from Cue instead of a separate app. Messenger conversations get the same routing, chatbots and reporting as every other channel.
- Messenger in the shared inbox
- The same routing and chatbots as other channels
- Reported alongside every other channel
With Cue, you can chat 1-to-1 , monitor every interaction and step in when automation needs a human touch. All from one inbox
S
Sue S
Sales
Sue
S
Would these tyres work on the car I bought last month??
Sue
·
2m ago
Yes, it is. Would you like more info?
Answered by AI Agent
S
Yes, can I chat to rep please?
Hi! how can I help?
Send
CUE CUSTOMER SUPPORT FAQs
Got another question?
Can Cue help with onboarding new customers?
Yes, Cue significantly aids new customers in onboarding through multiple approaches. It can guide users step-by-step with automated onboarding flows across various chat channels. Furthermore, Cue's comprehensive AI Agents, custom-built and trained on your specific business materials, can answer a wide array of customer questions throughout the onboarding process, ensuring they have the information they need
What kind of analytics does Cue provide to customer success teams?
How quickly can Cue be implemented for customer success teams?
Can Cue improve agent efficiency and reduce burnout?
Industry guides
Inbound call handling: how to route every call well
Keypad menus, call distribution, warm and cold transfer, and what agents should see when a call connects.
Read the guide
Omnichannel vs multichannel customer service explained
What actually separates omnichannel from multichannel, and when multichannel is still enough.
Read the guide
Do customers still want to call? What UK research says
UK research on when customers still pick up the phone, and where WhatsApp does the job better.
Read the guide
