CUE TRAVEL & LEISURE
From check-in times to tour upgrades, Cue’s AI handles guest questions across channels. Free up your team, never miss a booking and give travellers a smooth experience from first enquiry to a fond farewell. And when a guest calls, it lands in the same inbox as their chats.
1
Pre-stay
Answer your guests' most pressing questions about their upcoming stay
Pre-arrival information
Check-in instructions
Local tips
2
In-stay
Ensure great guest experiences with speedy service & answers during stays
Room service
Amenity assistance
Provide local tips
3
Post-stay
Answer Wi-Fi, dining or housekeeping questions in real-time via chat
Review requests
Loyalty programme offers
Re-booking incentives
Promote extended stays, spa access, or tour add-ons
Send instant answers to booking questions, availability checks or upgrade requests
Free your front desk and support staff from the flood of FAQs. Cue handles routine guest enquiries 24/7, from check-in to cancellation
Answer questions about check-in times, amenities, or room availability
Manage booking confirmations, upgrades or common queries across channels
Fewer repeat calls and emails during peak travel times
One platform
One platform for calls, WhatsApp, email and chat
Cue is one customer communications platform for phone calls, WhatsApp, email, web chat and Messenger. Every channel runs on the same inbox, the same customer record and the same Flows, so your team works from one queue and customers never have to repeat themselves. No separate phone system, no extra inboxes, no switching between tools. A guest can call to book, message on WhatsApp before arrival and chat during their stay, and your team sees it as one conversation.
Booking and guest calls in the same inbox as chat
Calls come into the same workspace as your WhatsApp, email and chat conversations. Route callers by department, team or site, answer and transfer from Cue, call customers back from any conversation, and keep the recording and transcript on the customer record.
Inbound routing by department, team or site- Callbacks from any WhatsApp, email or chat conversation
- Recordings and transcripts saved with the conversation
WhatsApp customer service
Your team answers from one WhatsApp Business number together, with templates for proactive messages, broadcasts for one-to-many sends, and AI or Flow journeys handling the routine questions before a person steps in.
- Several agents on one WhatsApp Business number
- Templates, broadcasts and proactive sends
- Chatbot journeys with handover to a person
Shared email inboxes, routed to the right team
Bring your sales, support and department mailboxes into Cue. Every email goes to the right team, gets an acknowledgement straight away, and sits on the customer record next to their calls and chats.
- Shared mailboxes per team, site or department
- Automatic routing and acknowledgement
- Email history on the same customer record
Live Chat on your website
Answer website visitors while they're still on the page. AI Agents handle the common questions around the clock and pass anything else to your team in the same inbox.
- Chat widget for your website
- AI Agents that answer 24/7
- Handover to a person in the same inbox
Facebook Messenger in your inbox
Reply to Facebook messages from Cue instead of a separate app. Messenger conversations get the same routing, chatbots and reporting as every other channel.
- Messenger in the shared inbox
- The same routing and chatbots as other channels
- Reported alongside every other channel
USING CUE
24/7 FAQ automation
Quick answers, happy guests
Handle check-in times, amenities and policy queries, quick. No staff needed
After-hours booking enquiries
Stay responsive at any time
Reply to room or tour requests immediately, even when you're offline
In-stay guest support
Front desk calls in the same inbox as chat
Answer Wi-Fi, dining or housekeeping questions in real time via chat
Pre-arrival messaging
Smooth arrivals every time
Send arrival info, check-in details and local tips across channels
Pre-arrival messaging
Turn stays into loyalty
Send seasonal promotions to boost loyalty and win repeat business
CUE TRAVEL & LEISURE FAQs
Have another question?
How does Cue adapt to last-minute booking changes or cancellations common in travel?
Cue is built to flex with the travel industry. It connects to your existing booking platforms, and our team can help you set up automated workflows. They handle changes, confirm cancellations and send refund updates, so the customer experience stays smooth.
Can Cue handle dynamic pricing inquiries for travel deals or flash sales?
What security measures does Cue implement for handling sensitive traveller data, like passports or payment details?
How does Cue address language barriers for international travellers?
Further reading for travel and leisure
AI customer service in hospitality and travel: a 2026 guide
AI transforms hospitality with instant booking, 24/7 support, and personalised guest experiences.
Read the guide
Queue great customer service with WhatsApp for travel and leisure
In this blog, we explore how to use WhatsApp to queue better experiences for guests and travellers.
Read the guide
