Customer service for the whole dealership
One platform for sales, service, parts and the group office. Cue brings every customer conversation onto WhatsApp, email and live chat, into one queue, connected to the dealer management system you already run.
Dealer groups and manufacturer networks running customer service on Cue
To the customer, it is one dealership
They enquire, buy, book a service, approve work, wait on a part and get a recall letter. One relationship, as far as they are concerned. Inside the business, five different places handle it. Inside the business it is a sales CRM, a DMS, a service diary, a marketing tool and four inboxes, and none of them can see what the others said.
What the customer experiences
1
Enquires
On a marketplace, a form or live chat.
2
Buys
Paperwork, finance and handover.
3
Books a service
A year later, by phone or online.
4
Waits on a part
Ordered, then chased.
5
Gets a recall
A letter from the manufacturer.
What handles it behind the scenes
Marketplace and forms
Nobody owns it out of hours, so it goes cold
Sales CRM
What the buyer told you stops here
DMS and service diary
Approvals chased by phone and voicemail
A printout on the parts desk
Follow-up depends on someone remembering
A marketing tool
Replies land where nobody is watching
What dealer groups got out of Cue
Both measured in aftersales, where a dealership counts everything: response rates, NPS, and the manufacturer rebate that depends on them.
196%
increase in customer response rates, Stellantis network
+14
point NPS improvement, Stellantis network
£5,000
additional quarterly rebate, Worthing Motors
A network measured on the same queue
Stellantis brands moved aftersales conversations onto channels customers actually reply on. Every site reports into the same structure, so performance can be compared rather than guessed at.
A single site, and the rebate that followed
Worthing Motors sent post-service surveys on the channel the customer had already replied on. Survey returns went from 111 to 173 in a quarter, which is what moved the manufacturer rebate.
One platform, every part of the dealership
Cue is a customer service platform, not a department tool. The same shared inbox, routing, templates and automation serve sales, service, parts and the group office. A customer’s conversation does not restart every time it changes hands inside your business.
Sales enquiries and follow-up
An enquiry from your website, a marketplace or Messenger gets an immediate reply, plus the qualifying questions your team would ask anyway. What reaches the salesperson is a conversation, not a name on a list.
Service and aftersales
Where the day’s throughput is won or lost. Bookings, reminders, and the health check sent as a video with the approval coming back in the same conversation. Then the survey that feeds CSI and manufacturer rebate.
Parts and recall
When a part arrives or a recall list is issued, the follow-up runs from the workflow rather than from somebody working down a printout. The customer gets told, books in, and the reply lands in the parts queue.
Campaigns and customer retention
Service due, MOT due, recall affected. Send to a list built from what customers actually told you, on approved templates. Replies are handled by the team rather than left in a campaign tool nobody opens.
Broadcasts go out on WhatsApp. Email stays for service conversations and individual replies.
Dealer groups and networks
Each site keeps its own mailbox, team and queue. Head office gets one routing structure, one set of approved templates and reporting that compares locations on the same definitions rather than on four spreadsheets.
See Cue in action
Thirty minutes, and you see the whole dealership working from one queue.
The channels customers reply on, in one queue
Whichever department a customer reaches, the conversation lands in the same structure. Your team works one queue rather than checking three tools and a phone.
Approvals, updates, reminders and campaigns, on a managed business platform rather than personal phones.
→
Sales, service and parts mailboxes routed to the right team with acknowledgement and triage, rather than forwarded around.
→
Live chat
Enquiries from your website answered or routed without the visitor leaving the page they are on.
→
Whatever DMS you run, Cue connects to it
Your DMS stays the system of record for the vehicle, the job and the invoice. Cue takes the conversation with the customer, triggered from the records the DMS already holds. Nothing to rip out, nothing to migrate.
1
An event happens in the DMS
A repair order is marked complete, a part arrives, a service falls due
2
Cue pulls the detail
Customer name, registration, due in and due out times
3
Cue sends the message
Timed relative to the event, on an approved template
4
The customer replies
Into the shared inbox for the department that owns it
Platforms Cue already connects to
Keyloop
Turn service data into timely customer updates.
Pinewood AI
Automate conversations across the customer journey.
Autoview
Keep customers informed using dealership data.
Power
Trigger timely, personalised customer messages.
Navigator
Turn dealership activity into relevant conversations.
Gemini
Automate customer reminders and follow-ups.
Titan
Keep customers updated without manual work.
Autosales
Follow up customers throughout the sales journey.
Aztec
Trigger relevant messages from dealership activity.
Biketech
Automate motorcycle sales and service communications.
Catalyst
Bring sales, service and customer conversations together.
Deep Blue
Automate communications across sales and servicing.
Dragon 2000
Keep customers updated from enquiry to aftersales.
Evopos
Automate motorcycle customer updates and reminders.
Fortuna
Turn DMS data into timely customer communications.
Garage Assistant
Automate workshop reminders, updates and follow-ups.
Mass 89
Trigger customer messages from dealership data.
Mentor
Keep customers informed across sales and service.
MotoGB
Manage conversations around sales, servicing and warranties.
Navision
Trigger personalised messages from business data.
Peak
Automate relevant customer updates and reminders.
Pyramid
Keep customers informed throughout their journey.
Rescura
Automate sales, service and workshop communications.
Truetrack
Trigger timely sales and aftersales updates.
What changes when you work from one queue
Same people, same departments. Everything the customer says lands in one place, and everyone who needs it can see it.
Nothing goes cold
A 9pm enquiry is answered, qualified and routed before you open.
Nobody starts again
Service can already see they bought the car from you in March.
The ramp keeps moving
Video, estimate and approval in one conversation instead of three phone calls.
One answer for head office
Every site counted on the same queue, with the same definitions.
Common questions from dealer groups
What dealer principals and heads of business ask before a demo, answered before you have to ask them.
Is Cue a sales tool, a service tool, or both?
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Cue is a customer service platform that every department in the dealership works from. Sales uses it to capture, qualify and route enquiries and to keep the conversation going afterwards. Service uses it for bookings, approvals, updates and surveys. Parts and the group office use the same inbox, routing and reporting. Cue is not a CRM and does not replace your DMS.
Which DMS platforms does Cue work with?
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Do we have to roll it out across every department at once?
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We already use WhatsApp. What is different about Cue?
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What results have dealerships seen with Cue?
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Can Cue handle our marketing as well?
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How does this work across a group rather than one site?
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How long does it take to get running?
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Not covered here?
A walkthrough on your own DMS and your own departments will get to it faster than any page can. Thirty minutes, no preparation needed.
Further reading for dealer groups
Which DMS platforms does Cue integrate with?
The dealer management systems Cue integrates with today, and how the integration works for aftersales and service teams.
Read the guide
Dealer group rollout playbook
A practical four-stage playbook for rolling out standardised WhatsApp communication across a multi-site dealer group.
Read the guide
Why marketplace leads go cold before anyone replies
Why leads from AutoTrader, Motors and similar platforms need a fast response, and what that looks like in practice.
Read the guide
See it for your dealership or group
Thirty minutes, and you see every department working from one queue.
