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Cue raises $2M to power AI-powered customer service

Cue raises $2M to power AI-powered customer service

6 Mar 2024

Company news

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    Ready to reach customers with WhatsApp?

    Grow sales by 160%

    Cut service costs by 73%

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    WhatsApp for Business solution by Cue

    Did you know that Cue has been around for 8 years? Our journey has taken us from bulk SMS, USSD applications, and mobile competitions to modern customer service using chatbots and live chat on WhatsApp, Messenger, and more. 

    In 2023, we rebranded from Apex to Cue and secured $500k in pre-seed funding. We are now incredibly proud to announce that we have secured the remainder of our $2 million seed investment from angel investors.

    Cue-ing the next generation of customer service

    So, what's all the buzz about? Our customer service software has been shaking things up in the customer communication space, making it easier than ever for companies to provide top-notch support to their customers. But don’t take our word for it; Toys R Us, Richfield, Autozone and other brands across the world can back us up. Visit Cue’s customer success stories to see for yourself.

    With this latest round of funding, we’re gearing up to bolster our AI capabilities even further. Deeper AI integration means Cue clients can automate repetitive customer inquiries and tasks, crunch data to improve support performance, and gain valuable insights to optimise customer engagement strategies.

    In the words of Richard Nischk, Cue's CEO: "We're absolutely thrilled to announce this $2 million investment, which is going to propel Cue to new heights. Our mission is to deliver AI-powered solutions that transform the customer service game globally. With enhanced AI integration, businesses can streamline support operations and provide customers with lightning-fast, super valuable assistance."

    Our mission and vision

    At Cue, our mission is to make customer service amazingly good, and we see ourselves becoming the most loved customer service software company of all time. Everyone hates slow and inefficient customer service, so we're changing that. Our crew believes that exceptional customer service is not just a goal but a way of life, and we're committed to providing the tools and solutions that empower businesses to deliver outstanding service experiences to their customers.

    Leadership changes

    We’re not done just yet! Alongside this awesome funding news, we're also excited to announce some big moves within our leadership team. Rhett Trickett is stepping into the role of Chief Product Officer (CPO), Ryan Egnos takes on the role of Chief Revenue Officer (CRO), and Richard Nischk is our newly-appointed Chief Executive Officer (CEO).

    Get started with Cue

    At Cue, customer satisfaction is at the heart of everything we do. This latest funding round is a testament to our vision, and we're incredibly grateful for the support and confidence shown by our investors. 

    Get in touch with us to see what Cue can do for your customer service. 

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    Ready to reach customers with WhatsApp?

    Grow sales by 160%

    Cut service costs by 73%

    Boost responses by 40%

    WhatsApp for Business solution by Cue