Your customers have choices. One poor experience sends them straight to competitors, and 50% will leave after just one bad interaction.

Many businesses, from startups to enterprises, rely on customer experience tools to improve retention and revenue.

Customer experience management software prevents this costly exodus by offering a comprehensive solution that goes beyond basic support tools. Companies using these customer experience tools and CX platforms generate 5.7 times more revenue than those relying on basic support tools.

Why customer experience software matters now

• 80% of customers value experience as much as your actual product

• 68% will pay more for superior customer experiences

• 83% become more loyal when brands actively respond to feedback

Delivering on your brand promise is essential to meet rising customer expectations.

Superior customer experience software also helps protect and enhance your online reputation by ensuring positive interactions and feedback.

What customer experience software does

Unlike basic help desk tools, customer experience platforms unify multiple touchpoints and every customer interaction—including chat, email, social media, and purchase history—into one intelligent system. AI-powered analytics spot problems before they escalate, while automation handles routine tasks so your team can focus on high-value interactions. Real-time insights from these platforms enable teams to monitor behaviours and respond quickly to customer needs.

The result? Faster responses, personalised service, and proactive problem-solving that turn frustrated customers into loyal advocates. Customer feedback management is also a core function, allowing businesses to efficiently collect, analyse, and act on feedback to improve the customer experience continually.

What is customer experience software?

Customer experience software connects every customer touchpoint into one unified platform. Instead of juggling separate tools for chat, email, social media, and support tickets, CX software gives you complete visibility into each customer’s journey. Customer experience management platforms and customer data platforms provide a unified view of the entire customer journey, consolidating and managing customer information across all channels for seamless, personalised engagement.

Key capabilities include:

• 360-degree customer profiles with complete interaction history

• AI-powered insights that predict customer needs and frustration points

• Automated workflows that trigger personalised responses

• Real-time analytics for instant performance optimisation

• Ability to turn data from various sources into actionable insights for better decision-making

This transforms your approach from reactive support to predictive service, addressing issues before customers even realise they have them.

Why your business needs customer experience software

Boost customer loyalty and revenue

Exceptional experiences drive measurable results. Brands delivering superior customer experiences see 80% revenue increases compared to competitors. Personalised experiences are a key driver of customer loyalty and increased revenue. When customers feel valued through faster, personalised service, they not only stay longer but also spend more. Customer experience software enables businesses to deliver personalised experiences by leveraging customer data and insights.

Identify problems before they cost you customers

CX software uses sentiment analysis and behavioural tracking to spot warning signs early. Early detection of issues helps reduce customer churn by addressing dissatisfaction before it leads to attrition. Since over 50% of customers abandon brands after one negative experience, early detection prevents costly churn before it happens.

Optimise every customer touchpoint

Your customers interact with your brand across multiple channels. Customer experience software consolidates feedback and data from multiple sources to optimise every touchpoint. CX platforms ensure consistency, whether you are contacted via WhatsApp, email, or live chat. 63% of consumers say the best brands exceed expectations at every step—CX software makes this achievable at scale.

Reduce costs while increasing retention

Acquiring new customers costs 5-25 times more than retaining existing ones. CX software automates routine tasks, reduces response times, and builds the trust that keeps customers coming back. Automation features in customer experience software help streamline workflows, reducing manual effort and operational costs. The math is simple: better experiences equal better retention equals higher profits.

The 15 best customer experience software in 2025

When it comes to improving customer experience, there are many tools available that address different aspects of the customer journey. Each of the following platforms represents a leading technology solution for managing and improving customer experience. These solutions often integrate multiple features to provide comprehensive support and data cohesion.

1. Cue

Best For: Comprehensive CX management

Cue stands out as a powerhouse in the world of customer experience. Designed to simplify and enhance every interaction, it offers a suite of tools that cater to businesses of all sizes. Whether you're managing customer queries or analysing data, Cue ensures you stay ahead.

Key Features:

• Live Chat: Engage with customers in real-time conversations, resolving issues instantly.

• Chatbots: Automate repetitive tasks, freeing up your reps for more complex queries.

• Messenger and Webchat: Seamlessly connect with customers across platforms like WhatsApp and Facebook Messenger.

• AI-driven insights: Gain actionable data to improve service delivery.

• Multi-channel support: Maintain consistency across all communication channels.

• Real-time analytics: Track performance and identify areas for improvement.

Cue’s shared inbox feature centralises all customer interactions, ensuring no query goes unanswered. Its AI capabilities allow you to build chatbot flows without coding, making it accessible even for non-technical teams. By integrating with the tools you already use, Cue becomes a one-stop solution for managing customer experience.

Pricing:

Cue offers tailored, competitive pricing based on your business needs. This transparent approach ensures you only pay for what you use, making it a cost-effective choice.

Did you know? The customer experience management market is projected to grow from USD 14.12 billion in 2024 to USD 44.15 billion by 2032, reflecting the increasing demand for tools like Cue.

2. Contentsquare

Best For: Customer behaviour analysis and frustration scoring

Contentsquare excels at helping you understand your customers’ digital behaviour. Analysing how users interact with your website uncovers pain points and opportunities for improvement.

Key Features:

• Zone-Based Heatmaps: Visualise which areas of your site attract the most attention.

• Journey Analysis: Track the paths users take, identifying drop-off points.

• Error Analysis: Detect and address issues that frustrate users.

This tool is invaluable for businesses aiming to optimise their digital presence. For example, if customers abandon their carts frequently, Contentsquare can pinpoint the exact step where they face challenges. By addressing these issues, you can boost conversions and enhance user satisfaction.

Pricing:

Contentsquare’s pricing depends on your monthly pageviews or sessions. This flexible model ensures you pay according to your website’s traffic, making it scalable for businesses of all sizes.

Pro tip: Companies adopting AI in their operations report a 92% adoption rate, showcasing the importance of integrating advanced tools like Contentsquare.

3. Google Analytics

Best For: Tracking website performance and user behaviour

Your website serves as your digital storefront, making the customer experience crucial for converting visitors into customers. Google Analytics remains a staple for businesses looking to monitor their online performance. Its robust features provide insights into user behaviour, helping you make data-driven decisions to optimise your customers' journey and improve their overall experience on your site.

Key Features:

• Behaviour Flow: Understand how users navigate your site.

• Funnel Visualisation: Identify where users drop off in the conversion process.

• Dashboards: Customise reports to focus on metrics that matter most to you.

As a free tool, Google Analytics is accessible to businesses of all sizes. It integrates seamlessly with other Google products, offering a comprehensive view of your digital ecosystem. Whether you’re tracking website traffic or measuring campaign performance, this tool delivers reliable data.

Pricing:

Google Analytics is free, making it an excellent choice for businesses on a budget. Its value lies in its ability to provide actionable insights without any financial commitment.

Case Study: After implementing advanced CX tools, businesses reported a 90% first-time fix rate and a 92% customer satisfaction score, highlighting the impact of data-driven strategies.

4. Hotjar

Best For: Visualising user behaviour and collecting feedback

Hotjar is your go-to tool for understanding how users interact with your website. It bridges the gap between raw data and actionable insights, helping you make informed decisions to improve your digital presence. By visualising user behaviour, Hotjar enables you to identify what works and what doesn’t on your site.

Key Features:

• Heatmaps: See where users click, scroll, and spend the most time.

• Recordings: Watch real user sessions to uncover usability issues.

• Surveys: Collect direct feedback to understand customer needs better.

Hotjar empowers you to optimise your website by showing you exactly how visitors engage with it. For example, if users frequently abandon a specific page, you can pinpoint the issue and fix it. This tool is perfect for businesses aiming to enhance their online customer experience.

Pricing:

Hotjar offers a forever-free plan, making it accessible for businesses of all sizes. Its transparent pricing ensures you only pay for additional features when you’re ready to scale.

Pro tip: Use Hotjar’s surveys to gather feedback directly from your customers. This helps you understand their expectations and tailor your website to meet their needs.

5. Mixpanel

Best For: Product analytics and user retention

Mixpanel focuses on helping you understand how users interact with your product. It provides detailed insights into user behaviour, enabling you to make data-driven decisions that improve retention and engagement. If you want to know what keeps your customers coming back, Mixpanel is the tool for you.

Key Features:

• Convert: Analyse how users move through your product’s funnel.

• Engage: Identify features that drive user engagement.

• Retain: Track retention rates and understand why users stay or leave.

Mixpanel’s analytics go beyond surface-level metrics. It dives deep into user behaviour, helping you identify trends and opportunities for improvement. For instance, you can track which features users engage with the most and focus on enhancing those areas.

Pricing:

Mixpanel offers a free plan for up to 100,000 monthly tracked users. This pricing model ensures you can start small and scale as your needs grow.

Pro tip: Use Mixpanel’s retention analysis to identify patterns in user behaviour. This helps you create strategies that keep customers engaged over the long term.

6. Zendesk

Best For: Customer support and ticketing system

Zendesk is a robust platform designed to streamline your customer support operations. It helps you manage customer queries efficiently, ensuring no ticket goes unresolved. If you’re looking to enhance your support system, Zendesk is a reliable choice.

Key Features:

• Multi-channel management: Handle customer interactions across multiple platforms from one dashboard.

• Ticket handling: Organise and prioritise customer queries for faster resolution.

• Dashboards: Monitor team performance and track key metrics.

Zendesk simplifies the process of managing customer support. Its multi-channel capabilities ensure you can respond to customers on their preferred platforms, whether it’s email, chat, or social media. This level of accessibility improves customer satisfaction and loyalty.

Pricing:

Zendesk’s pricing starts at $55 per rep per month, with a 14-day free trial. The pricing structure allows you to evaluate its features before committing.

Note: Zendesk’s dashboards provide valuable insights into your team’s performance. Use this data to identify areas for improvement and enhance your support operations.

7. Qualtrics XM

Best For: Customer experience management and feedback optimisation

Qualtrics XM is a powerful tool designed to help you understand and improve your customer interactions. It focuses on gathering and analysing feedback to optimise every touchpoint in the customer journey. If you want to make data-driven decisions that enhance satisfaction, this platform is an excellent choice.

Key Features:

• Customer survey creation: Build tailored surveys to capture valuable insights from your audience.

• Real-time feedback collection: Monitor customer sentiment as it happens, enabling you to act quickly.

• Predictive analytics: Anticipate customer needs and behaviours to stay one step ahead.

With Qualtrics XM, you can create surveys that align with your brand’s voice, ensuring a seamless experience for respondents. Its real-time feedback capabilities allow you to address concerns immediately, preventing minor issues from escalating. Predictive analytics provides actionable insights, helping you refine your strategies and deliver exceptional service.

Pricing:

Qualtrics XM offers pricing upon request, ensuring transparency and flexibility based on your specific requirements.

Pro tip: Use Qualtrics XM to identify trends in customer feedback. This helps you prioritise improvements that have the greatest impact on satisfaction and loyalty.

8. Salesforce Service Cloud

Best For: Comprehensive customer service and CRM integration

Salesforce Service Cloud combines customer service and CRM capabilities into one cohesive platform. It empowers you to deliver personalised support while maintaining a complete view of your customer relationships. This tool is ideal for businesses aiming to streamline operations and enhance engagement.

Key Features:

• Multi-channel customer engagement: Interact with customers across multiple platforms, ensuring consistency.

• Self-service options: Provide customers with tools to resolve issues independently, reducing the workload on your reps.

• Live agent support: Equip your team with the resources they need to handle complex queries effectively.

Salesforce Service Cloud integrates seamlessly with other Salesforce products, creating a unified ecosystem for managing customer data. Its self-service options, such as knowledge bases and chatbots, empower customers to find answers quickly. Meanwhile, live support ensures that more intricate issues receive the attention they deserve.

Pricing:

The platform offers two pricing tiers: the Starter Suite at £25 per month and the Pro Suite at £80 per month. This structure allows you to choose a plan that aligns with your business goals.

Pro tip: Leverage Salesforce Service Cloud’s multi-channel capabilities to provide a consistent experience, whether customers reach out via email, social media, or live chat.

9. Adobe Experience Platform

Best For: Data-driven customer experience optimisation

Adobe Experience Platform is designed to help you harness the power of data to improve customer interactions. It excels at managing large volumes of information, turning raw data into actionable insights that drive meaningful change.

Key Features:

• Manages large amounts of customer data: Consolidates information from various sources into a single, unified view.

• Provides insights for improving CX: Use advanced analytics to identify opportunities for enhancing the customer journey.

This platform enables you to personalise experiences at scale, ensuring every interaction feels tailored to the individual. By centralising your data, Adobe Experience Platform eliminates silos, making it easier to understand your customers and deliver value at every stage.

Pricing:

Pricing is available upon request, offering transparency and flexibility to meet your organisation’s unique needs.

Note: Adobe Experience Platform’s ability to unify data makes it a valuable asset for businesses looking to personalise interactions and build stronger relationships.

10. Dialpad AI Contact Center

Best For: AI-driven customer support and sentiment analysis

Dialpad AI Contact Centre is a forward-thinking platform designed to change how you manage customer interactions. It combines artificial intelligence with multi-channel support to deliver seamless and efficient service. If you want to understand customer sentiment and provide tailored responses, this tool is an excellent choice.

Key Features:

• Multi-channel support: Engage with customers across platforms like voice, chat, and email from one unified interface.

• AI-powered real-time transcription: Capture conversations as they happen, ensuring accuracy and enabling quick follow-ups.

• Sentiment analysis: Monitor customer emotions during interactions, allowing you to adjust your approach in real time.

Dialpad’s AI capabilities empower your reps to focus on meaningful conversations while automating repetitive tasks. For example, its transcription feature ensures no detail is missed during calls, helping you resolve issues faster. Sentiment analysis provides insights into customer emotions, enabling you to turn potentially negative experiences into positive outcomes.

Pricing:

Dialpad offers pricing upon request, ensuring you only pay for the features that align with your business needs. This approach makes it a flexible option for businesses of all sizes.

Pro tip: Use Dialpad’s sentiment analysis to identify trends in customer feedback. This helps you refine your strategies and improve satisfaction rates.

11. Intercom

Best For: Streamlined customer communication and automation

Intercom simplifies customer communication by combining automation with personalisation. It’s ideal for businesses looking to enhance engagement while reducing the workload on their teams. With multilingual capabilities and workflow automation, Intercom ensures you can connect with your audience effectively, no matter where they are.

Key Features:

• Multilingual help centres: Provide support in multiple languages, catering to a global audience.

• Workflow automation: Automate repetitive tasks, allowing your reps to focus on complex queries.

Intercom’s automation features save time and improve efficiency. For instance, you can set up workflows to handle FAQs, ensuring customers receive instant responses. Its multilingual help centres make it easier to support a diverse customer base, enhancing satisfaction and loyalty.

Pricing:

Intercom’s pricing starts at $39 per seat per month, with a 14-day free trial. This model allows you to explore its features before committing.

Pro tip: Leverage Intercom’s automation tools to streamline your support processes. This not only saves time but also ensures consistent service quality.

12. Sprinklr

Best For: Enterprise-level multi-channel support and insights

Sprinklr is a robust platform tailored for large enterprises seeking to manage customer interactions across multiple channels. Its advanced AI infrastructure and consumer insights make it a powerful tool for understanding and engaging your audience.

Key Features:

• Multi-channel support: Manage interactions across platforms like social media, email, and chat from one dashboard.

• AI infrastructure: Analyse vast amounts of data to uncover actionable insights.

• Consumer insights: Gain a deeper understanding of customer behaviour to inform your strategies.

Sprinklr’s multi-channel capabilities ensure you can provide consistent service, regardless of where your customers reach out. Its AI-driven insights help you identify trends and opportunities, enabling you to stay ahead of the competition. For example, you can use its analytics to refine your marketing campaigns, ensuring they resonate with your target audience.

Pricing:

Sprinklr’s pricing starts at $249 per seat per month, with a 30-day free trial. This structure ensures you can evaluate its value before making a long-term investment.

Note: Sprinklr’s consumer insights can help you personalise your interactions, fostering stronger relationships with your customers.

13. LiveAgent

Best for: Unified customer support and help desk management

LiveAgent excels at simplifying customer support by unifying all communication channels into one platform. If you want to deliver faster responses and improve team collaboration, this tool is an excellent choice. It’s particularly effective for businesses handling high volumes of customer queries across email, chat, and social media.

Key features:

• Ticketing system: Consolidate all customer interactions into a single dashboard, ensuring no query gets overlooked.

• Live chat: Engage with customers in real time, reducing response times and boosting satisfaction.

• Call centre integration: Manage calls directly from the platform without needing additional software.

• Knowledge base: Empower customers to find answers independently through self-service options.

• Automation rules: Streamline repetitive tasks like ticket assignment, freeing up your reps for more complex issues.

LiveAgent’s intuitive interface makes it easy for your team to manage customer interactions efficiently. Its automation features reduce manual workload, allowing your reps to focus on delivering personalised support. By integrating with popular tools like Slack and Shopify, LiveAgent ensures seamless workflows across your business operations.

Pricing:

LiveAgent offers transparent pricing tailored to your business needs. This ensures you only pay for the features that align with your goals, making it a cost-effective solution for businesses of all sizes.

Pro tip: Use LiveAgent’s knowledge base to reduce incoming queries. This not only saves time but also empowers your customers to resolve issues independently.

14. Adobe Experience Manager

Best for: Content-driven customer experiences

Adobe Experience Manager (AEM) is designed for businesses that want to create personalised, content-rich customer experiences. It combines content management with data insights, enabling you to deliver consistent messaging across all touchpoints.

Key features:

• Content management: Create, manage, and deliver content seamlessly across websites, apps, and other digital platforms.

• Personalisation tools: Tailor experiences based on customer behaviour and preferences.

• Digital asset management: Organise and optimise your media assets for faster delivery.

• AI-powered automation: Use machine learning to automate content tagging and recommendations.

• Integration capabilities: Connect with other Adobe tools like Adobe Analytics for deeper insights.

AEM empowers you to deliver the right message to the right audience at the right time. Its AI-driven automation simplifies content management, while its personalisation tools ensure every interaction feels relevant. Whether you’re running a global e-commerce site or a local service business, AEM helps you maintain consistency and quality across all channels.

Pricing:

Adobe Experience Manager provides pricing upon request, ensuring transparency and flexibility based on your specific requirements.

Pro tip: Leverage AEM’s integration with Adobe Analytics to gain actionable insights into how your content performs. This helps you refine your strategy and maximise engagement.

15. Zoho CRM Plus

Best for: All-in-one customer relationship management

Zoho CRM Plus offers a comprehensive suite of tools to manage customer relationships, streamline sales, and enhance support. It’s ideal for businesses looking for an all-in-one platform to unify their customer-facing operations.

Key features:

• Multi-channel communication: Interact with customers via email, chat, social media, and more from a single interface.

• Sales automation: Automate lead scoring, follow-ups, and workflows to boost productivity.

• Customer analytics: Gain insights into customer behaviour and preferences to make data-driven decisions.

• Help desk integration: Manage support tickets and track resolution times to improve service quality.

• Collaboration tools: Enable teams to work together seamlessly with shared dashboards and project management features.

Zoho CRM Plus stands out for its ability to integrate sales, marketing, and support functions into one cohesive platform. Its analytics tools provide a 360-degree view of your customers, helping you anticipate their needs and deliver exceptional experiences.

Pricing:

Zoho CRM Plus offers pricing plans, ensuring you only pay for the features you need. This makes it a scalable option for businesses at any stage of growth.

Pro tip: Use Zoho CRM Plus’s multi-channel capabilities to maintain consistent communication with your customers, no matter how they choose to reach out.

How to Choose the Right CX Tool

Evaluate your business goals

Choosing the right customer experience software begins with understanding your business objectives. Start by identifying the key performance indicators (KPIs) that reflect your goals. Metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and First Contact Resolution (FCR) provide valuable insights into your current performance. For example, if your NPS is low, you may need a tool that enhances customer loyalty through personalised interactions.

Here’s a quick reference to help you align your goals with measurable outcomes:

By focusing on these metrics, you can pinpoint the areas where a customer experience software tool can make the most impact. Whether you aim to improve response times or streamline customer journeys, aligning your software choice with your goals ensures maximum ROI. Improving brand perception should also be a key goal, as the right customer experience software can help shape how customers view and feel about your brand through better service and engagement.

Consider integration capabilities

Integration is a critical factor when selecting a customer experience tool. Leading customer experience management software offers robust integration capabilities to unify your tech stack. A platform that seamlessly connects with your existing systems enhances efficiency and ensures a unified customer experience. For instance, integrating with a CRM keeps your sales, marketing, and support teams aligned with up-to-date data. Similarly, e-commerce platform integration allows you to track customer journeys from browsing to post-sale support.

This ensures your teams work cohesively, reducing silos and improving operational efficiency. Prioritising integration capabilities not only simplifies workflows but also enhances the overall customer experience.

Assess security and compliance

Security and compliance are non-negotiable when choosing a customer experience tool. Customers trust you with their data, and any breach can damage your reputation. Look for tools that adhere to global standards like GDPR and CCPA. These regulations ensure data protection and transparency, safeguarding both your business and your customers.

Adhering to these standards offers more than just legal compliance. It builds trust, giving you a competitive edge. Non-compliance, on the other hand, can lead to fines, loss of customer trust, and long-term revenue impacts. Did you know that 64% of large companies consider enhanced evidence mapping crucial for demonstrating compliance? By choosing a tool with robust security features, you not only protect your business but also strengthen customer relationships.

Prioritise scalability and ease of use

Scalability and ease of use are essential when choosing a customer experience tool. As your business grows, your software must adapt seamlessly to handle increased customer interactions. A platform that scales effortlessly ensures you can maintain high service standards without overburdening your team. Equally, ease of use guarantees that your reps can quickly adopt the tool, reducing training time and boosting productivity.

Here’s why scalability and usability matter:

• Balance between automation and human touch: Effective scaling requires a mix of automation and personalisation. Automating repetitive tasks allows your reps to focus on complex customer needs, ensuring a human touch where it matters most.

• Data-driven decisions: Scalable tools provide actionable insights, helping you identify risks and opportunities in the customer journey. This empowers you to decide when to automate and when to involve your reps.

• Enhanced team performance: User-friendly platforms encourage experimentation and career growth. Empowered reps perform better, leading to improved customer satisfaction.

A tool like Cue excels in these areas. It's shared inbox centralises communication, making it easier for your team to manage interactions across multiple channels. The platform’s low-code chatbot builder allows you to scale automation without technical expertise (Although a Cue rep is always on call for those tough ideas you need brought to life). Whether you’re handling a surge in customer queries or expanding into new markets, Cue adapts to your needs while keeping operations simple.

Pro tip: Choose a customer experience tool that grows with your business. Look for features like multi-channel support and automation to ensure scalability without compromising on quality.

Emerging trends in customer experience software for 2025

AI advancements

Artificial intelligence is reshaping how you interact with customers. Self-learning systems now enhance decision-making, allowing you to predict customer needs with remarkable accuracy. AI-driven automation streamlines repetitive tasks, freeing your reps to focus on complex queries.

Mobile accessibility

Your customers expect seamless experiences, even on the go. Mobile accessibility ensures they can interact with your brand anytime, anywhere. Whether they’re browsing your website, chatting with a bot, or receiving updates, mobile-friendly platforms make it effortless.

Multi-channel support

Customers today demand options. They want to connect with you through their preferred channels, whether it’s WhatsApp, Messenger, or email. Multi-channel support ensures you meet these expectations, creating a seamless experience across platforms.

Generative AI and personalisation

Generative AI is transforming customer experience by enabling businesses to deliver highly personalised interactions at scale. By leveraging customer behaviour data, generative AI delivers more relevant and personalised experiences tailored to individual user preferences. This technology allows you to anticipate customer needs, craft tailored responses, and provide seamless support across multiple channels. By integrating generative AI into your CX strategy, you can elevate your service quality and build stronger relationships with your customers.

Enhanced remote support

Remote support has redefined how businesses interact with their customers. It eliminates geographical barriers, allowing your reps to assist customers anytime, anywhere. This approach not only improves convenience but also accelerates issue resolution, leading to higher satisfaction rates.

Get a free demo with Cue

Customer Experience (CX) Software plays a pivotal role in retaining customers by transforming interactions into meaningful connections. Satisfied customers are more likely to remain loyal, contribute higher lifetime value, and engage in cross-selling opportunities.

Take the next step towards exceptional customer service. Book a demo with Cue today and discover how its innovative tools can elevate your customer experience and drive retention.

Frequently asked questions

How does Cue differ from other CX platforms?

Cue combines customer service and experience management into one platform. It offers live chat, chatbots, and multi-channel support, ensuring seamless communication. Its AI-driven insights and no-code automation make it accessible for businesses of all sizes.

What channels does Cue support?

Cue supports multi-channel communication, including WhatsApp, Messenger, email, and web chat. This ensures you can engage with customers on their preferred platforms, providing a consistent experience.

How does Cue help reduce operational costs?

Cue automates repetitive tasks like FAQs and ticket routing, freeing up your reps to focus on complex queries. This reduces the need for additional staff while improving efficiency and response times.

Is Cue easy to use for non-technical teams?

Yes, Cue’s low-code chatbot builder and intuitive interface make it user-friendly. Your team can create workflows and manage interactions without technical expertise, saving time and resources.