Gen-Z is a generation that has grown up in a world of rapid technological advancements, social media, and on-demand services. Gen-Z now makes up over 40% of the global consumer base. As they become a more significant consumer demographic, their […]
Customer service
In this post we unpack essential tips to building a successful customer service chatbot.
Dealing with difficult customers is one of the most challenging aspects of customer service departments. Learning to manage these customers with grace and professionalism can build stronger customer relationships and prevent negative reviews and word-of-mouth advertising. The January 2023 UK […]