Solutions
Resources
Pricing
Platform
1
Meet intent with instant help
Give answers to customer questions. No waiting, no unresolved tickets. Keep customers engaged and supported before they bounce
2
Speed up service. Answer more queries
Resolve queries in minutes with always-on chat. Cut queue times and deliver smooth, satisfying experiences - especially when voumes spike
3
Customer problems resolved
Deliver instant, accurate responses that resolve issues on the spot; no forms, no waiting, just a smoother path to happy, satisfied customers
Guide decisions while
they're being made
Recover hesitating visitors with proactive and personalised messages
C
OR
Inbox
Me
2
Conversations
12
Chatbots
AI Agents
Unassigned
8
Dashboard
TEAMS
💰
💪
🫠
Super Long Tea...
999,999
🚀
Team hovered state
💡 Enjoying Cue?
Get a £20 Amazon voucher
Write a review
J
John L
Now
Now
SP
2m
Can you not just try to...
ED
2m
J
Ernest Durgan
How am I supposed to...
JB
2m
S
Stanley Brown
That could be a big pro...
JB
2m
Preview
Hi
John
We got the size!
Size 10s are back in stock.
Should we keep one for you?
Send
Overland……..
Hi is this bag still in stock?
Agent Andy
|
Yes! we have red an green in stock
Guide high-intent traffic to conversation with helpful, on-page support
C
OR
J
Tracy Tait
Sales
Now
Tracy
Chat conversation
T
Do you have this in red?
·
Fri 7:59am
Yes! The XC controller comes in red, green, and white!
Send
Catch last minute questions and objections before they become lost sales
Manage every conversation
in one place
View and manage customer tickets, AI Agent chats,
and live conversations all in one streamlined workspace
C
OR
Inbox
Me
2
Conversations
12
Chatbots
AI Agents
Unassigned
8
Dashboard
TEAMS
💰
💪
🚀
💡 Enjoying Cue?
Get a £20 Amazon voucher
Write a review
J
Tracy Tait
Sales
Now
Tracy
Chat conversation
CONVERSATION
Status
Assignee
Team
Channel
Tags
Open
Unassigned
💪
Support
Tech support
NOTES
LS
Tanya M
·
Today 9:58
Customer messaged to report a damaged order. Replacement was arranged and shipped.
Show all
CONTACT
Name
Customer ID
Mobile
Phoenix Baker
123456
phoenix.baker@outlook....
+ 44 2465 4660
ACTIVITY
Ticket subject goes here...
Open
Yesterday
24m ago
Technical support
Resolved
Mon, 14 Aug
2d ago
Sales enquiry
Resolved
Thu, 20 Jul
1m ago
Sales enquiry
Resolved
Fri, 1 Dec 2021
1y ago
·
Now
·
Now
·
Now
|
Send
C
OR
Inbox
Me
2
Conversations
12
Chatbots
AI Agents
Unassigned
8
Dashboard
TEAMS
💰
💪
🫠
Super Long Tea...
999,999
🚀
Team hovered state
💡 Enjoying Cue?
Get a £20 Amazon voucher
Write a review
Tracy Tait
Sales
Now
Tracy
Chat conversation
Can I chat to a human?
·
Now
Me
2
Conversations
12
Chatbots
AI Agents
2
Unassigned
Dashboard
ACTIVITY
Leave a note...
Olive
left a note
·
1d ago
Card replacement
Chat
Messenger
·
1m ago
Chat
·
Closed 2d ago
Chatbot Takeover
·
Now
C
OR
J
Tracy Tait
Sales
Now
Tracy
Chat conversation
Can I chat to a human?
·
Now
Hi 👋 Andy here, how can I help?
Take over automated chats anytime for a human touch when the moment calls for it
New conversation
Channel
Contact
M
Name
Melissa
WhatsApp Template
Variable 1
|
Variable 2
Variable 3
Preview
Hi
variable
, you got in touch with us
over the weekend, do you still need
help?
variable
variable
Reach out with 1-to-1 chats that feel personal, not pushy - right when customers need help
"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"
Discover chat insights while they're happening
Get a clear view on how your your live chat is performing.
From response times to team productivity. Use real-time analytics to spot what's working, what's not, and deliver faster, better support
See the full picture
Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities
Measure what matters
Monitor response times and resolution speeds to keep service fast, consistent and customer-friendly
123
Tickets opened
39
Tickets closed
8m 21s
Average first reply time
30m 14s
Average resolution time
117
Tickets opened
Understand team impact
Filter performance by rep, team, tag or channel to optimise workflows and keep support sharp
Teams
Team
💰
Sales
💪
🫠
Open
12
Closed
24
Total
36
1st response
2m 46s
Ave response
2m 4s
Resolution
3m 51s
USING LIVE CHAT
Live Chat that adapts
to every moment
From converting prospects to supporting loyal customers, discover how live chat powers faster, smarter interactions across the entire journey
SALES SUPPORT
Convert more customers
Engage visitors while they're actively browsing with real-time answers that reduce hesitation and handle objection
HIGH VOLUME CUSTOMER SERVICE
Speedy support as its needed
Handle high volumes without compromising quality. Automated replies and live agents work together to keep the queues moving
product & service education
Real-time answers & assistance
Help visitors understand complex products or services through instant, on-page support that builds trust and confidence
customer experience optimisation
Learn from every interaction
Use live chat insights to identify content gaps, common objections and service blockers, then improve your CS across the board
customer retention
Keep customers on track
Offer instant, helpful support when visitors get stuck or uncertain, reducing abandonment and keeping journeys moving forward
Take live chat to the next level with AI enhancements
AI Agents resolve common questions instantly. Cutting queue volumes, freeing up your service reps to focus on high value conversations that need a human touch
CUE LIVE CHAT FAQs
Frequently Asked
Questions
Got another question?
How does Cue’s live chat handle sudden spikes in conversation volume without compromising response times?
Cue’s AI handles common questions instantly, freeing up agents to focus on complex issues—even during busy periods
How does Cue ensure a smooth experience for customers when conversations transition from live chat to other channels?
Can agents step in and take over from an automated chat?
What customisation options does Cue offer for live chat widgets to align with brand aesthetics?
