Solutions

Resources

Pricing

Products

CUE CHATBOTS

CUE CHATBOTS

Design journeys
your customers want to take

Design journeys
your customers
want to take

Design journeys
your customers want to take

Guide every customer with personalised conversational journeys. Automated and optimised at scale to triage queries, capture intent and route to the right team

Guide every customer with personalised conversational journeys. Automated and optimised at scale to triage queries, capture intent and route to the right team

Trusted by the biggest brands

Trusted by the biggest brands

Trusted by the biggest brands

Custom paths
for every customer journey

Custom paths
for every customer journey

Guide every customer through a seamless workflow; answering questions, resolving issues and moving them forward without the wait

Guide every customer through a seamless workflow; answering questions, resolving issues and moving them forward without the wait

Reduce agent burnout

Handle thousands of chats at once

without adding pressure to your team

Transfer to rep

Live Chat

AI Bot

Chatbot

Scale your service

Instantly scale during campaigns or seasonal spikes - no extra staffing required

A chatbot interface displaying an image of black running shoes in a box, with options for 'View Christmas arrivals', 'Find nearest store', and 'Track my order'.

Welcome to the Pulse Fit

Champion chatbot

What would you like to do?

View Christmas arrivals

Find nearest store

Track my order

Respond instantly

Automate routine interactions and guide customers through structured next steps

A hand holding an iPhone displaying a WhatsApp notification for an abandoned cart, part of an automated workflow diagram.

Abandoned cart

Email

Follow up reminder

if

cart

unrecovered

WhatsApp

You left this in your cart!

if

cart

recovered

Route enquiries
to the right team

Guide prospects through structured flows that capture key details, qualify intent and route them to the right place before your team even steps in

Guide prospects through structured flows that capture key details, qualify intent and route them to the right place before your team even steps in

A mobile chat interface demonstrating how to route enquiries, showing questions about location and budget with 'South Africa' selected.

Torque

South Africa

Location

Where are you?

South Africa

UK

Budget

Great, do you have a rough budget in mind?

Ask the right questions up front; from location to budget, timeline, and interest

C

OR

Tracy

Chat conversation

if

answer

=

See vehicles

if

answer

=

Get a quote

Transfer to sales rep

Live Chat

Vehicles

property

What would you like to do?

Welcome

property

A flowchart showing a customer chat interface with options to 'Get a quote' or 'See vehicles', leading to a 'Transfer to sales' via Live Chat.

Hi! What would you like to do?

Get a quote

See vehicles

Filter out unqualified enquiries and fast-track high-intent leads before they go cold

Transfer to sales

Live Chat

Handle queries 24/7
even when you're offline

Trigger follow-ups automatically to move prospects forward overnight

Typing emoji icon.

Capture and convert leads 24/7, even when your team's offline

Holiday emoji icon.

Keep conversations active across time zones, weekends and holidays

CHATBOTS + AI

CHATBOTS + AI

Bring in AI Agents to
accelerate your user journeys

Resolve questions instantly and move customers forward faster by adding in smart, action-driven steps to your chatbot flows - no delays, no dead ends

WhatsApp

New conversation

Transfer to AI Agent

Transfer to AI Agent

A woman smiling while looking at her phone, which displays a WhatsApp chat and an option to 'Transfer to AI Agent'.
A woman smiling while looking at her phone, which displays a WhatsApp chat and an option to 'Transfer to AI Agent'.
A woman smiling while looking at her phone, which displays a WhatsApp chat and an option to 'Transfer to AI Agent'.

Connect Cue
to the tools you use everyday

Connect Cue
to the tools you use everyday

Connect Cue to your everyday platforms to keep conversations, data and workflows in sync. So your team can move faster, stay aligned and deliver better customer service

Connect Cue to your everyday platforms to keep conversations, data and workflows in sync. So your team can move faster, stay aligned and deliver better customer service

OMNICHANNEL CHATBOTS

OMNICHANNEL CHATBOTS

Handle conversations
on any channel

Handle conversations
on any channel

Set up chatbots capable of carrying on a

conversation from one channel to the next

A mobile chat with 'PulseFit' where a user asks about a trial membership, and the chatbot offers a free day pass.

Yes! Try a Pulse Fit gym near you for free for a day. Ready to sign up?

WhatsApp

WhatsApp

WhatsApp

Create, customise & launch chatbots with the WhatsApp Business API

C

OR

J

Tracy Tait

Sales

Now

Hi, I'd like to exchange a purchase

Hey there, I can help with that!

|

Website chatbot

Please share your order number ☺️

Web chat

Web chat

Web chat

Wow customers with advanced chatbots

on your company website

Aa

SpotiTravel

Hi, I'd like to book a room
for a 7 night Stay in Malta 🇲🇹

Sure! What dates are you looking at?

Messenger

Messenger

Messenger

Create conversational chatbots to get the message to customers who use Messenger as their point of contact

USING CHATBOTS

USING CHATBOTS

Build the perfect customer journey

From lead capture to post-sale support, Cue's chatbot adapts to your business. Helping automate high-impact moments without losing the human touch

CHAT MANAGEMENT

Scale quickly during peak times

Handle thousands of incoming chats during product launches or busy seasons. Freeing your your team for high-impact issues

LEAD QUALIFICATION & ROUTING

Route queries smarter

Automatically gather key details like budget, location, and intent, then send leads to the right team, instantly. No manual sorting

AFTER-HOURS CUSTOMER ENGAGEMENT

Capture and qualify leads

Capture, qualify and follow up with leads when your team is offline. Keep conversations going across time zones, weekends and holidays

INTEGRATION

Integrate your systems

Connect the tools you already use - CRMs, DMS, and booking systems. Cue integrates seamlessly so everything works together with no extra lift.

HIGH-VOLUME MULTI-CHANNEL SUPPORT

Streamline repetitive support

Resolve common questions automatically and guide customers through structured steps, freeing your team for high impact issues

ANALYTICS

ANALYTICS

Track usage. Find drop-offs. Improve user journeys

Track traffic, spot drop-offs and break down performance by channel with clear, actionable chatbot analytics - so you can optimise every intertaction

Traffic

3,497

Total conversations

Step

Welcome

Account

Payments

Impressions

1049

%

30%

Chatbot Traffic Analysis

Chatbot Traffic Analysis

Monitor where your customers come from and break down how they interact with your chatbot

Step analysis

Chatbot service menu.

Please choose an option below

Select

Responses

My account

Track order

Open account️

Chat to agent

Frequency

30%

20%

18%

12%

Chatbot Menu Breakdown

Chatbot Menu Breakdown

Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities

Drop-off

3,497

Total conversations

Step

Thank you

Payment

No application

Impressions

1049

%

30%

Chatbot Fall Off data

Chatbot Fall Off data

Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities

CUE CHATBOT FAQs

CUE CHATBOT FAQs

Frequently Asked
Questions

Got another question?

How do Cue’s chatbots handle ambiguous or emotionally charged customer inquiries?

Our chatbots are designed with built-in escalation paths that guide customers to human agents when their inquiry falls outside the predetermined conversation flows, ensuring complex or sensitive issues receive appropriate human attention

Can Cue’s chatbots integrate with external data sources to provide real-time answers?

How does Cue use analytics to improve chatbot performance?

What role do Cue’s chatbots play in lead qualification?

Start making customer journeys your customers want to take 👇

Start making customer journeys your customers want to take 👇