Choosing the right customer communication platform can make or break your business. After all, companies using personalised marketing see a 40% revenue boost, and AI-driven tools can increase customer satisfaction by up to 20%. Impressive, right?

Now, while Trengo has served many businesses, its outdated interface and limited analytics leave much to be desired. Additionally, Trengo's pricing structure can lead to unforeseen additional costs associated with features like broadcasts and Flowbots. You deserve a platform that matches your ambition and simplifies your team’s workflow. That’s why we’re diving into the top 6 Trengo alternatives for 2025—tools that can truly change how you connect with your customers.

Why consider a Trengo alternative

Let’s face it—no platform is perfect, and Trengo is no exception. While it has its strengths, many users have found themselves frustrated with its limitations. If you’ve ever felt like you’re wrestling with your tools instead of working with them, you’re not alone. Here’s why businesses like yours are exploring Trengo alternatives.

• Steep learning curve: Trengo’s complexity can make onboarding a headache. Your team shouldn’t need a PhD in software to get started. Simplicity is key, especially when time is money.

• Outdated interface: A clunky, outdated design doesn’t just look bad—it slows you down. Modern businesses need sleek, intuitive platforms that keep up with their pace.

• Limited analytics: Data drives decisions, but Trengo’s reporting tools leave much to be desired. Without actionable insights, you’re flying blind in a world that demands precision.

• Customer support woes: Ever waited days for a response to a critical issue? Many Trengo users have. Slow support and inadequate solutions can leave you feeling stranded.

Switching to a better alternative isn’t just about avoiding these pitfalls. It’s about finding a tool that empowers your team, delights your customers, and supports your growth. Imagine a platform that combines cutting-edge AI, seamless omnichannel support, and user-friendly design. Sounds like a dream, right? Well, it’s time to make that dream a reality.

Whether you’re a startup looking to scale or an enterprise needing advanced features, there’s a solution out there for you. And as you’ll see in this guide, some alternatives, like Cue, don’t just meet your expectations - they exceed them. So, why stick with “good enough” when you can have exceptional?

1. Cue - Elevating customer service with AI

Imagine a company where customer service runs like a well-oiled machine—no delays, no confusion, just seamless communication. That’s exactly what Cue brings to the table.

It's not just another customer service platform. By combining advanced AI, chatbots, and live chat, Cue helps you deliver exceptional customer experiences across multiple channels like WhatsApp, Facebook Messenger, and your website.

Cue also helps automate processes to enhance personalised customer interactions, allowing for seamless integration with your existing systems.

The demand for AI-driven solutions is skyrocketing. Did you know that conversational AI is expected to reduce contact centre labour costs by $80 billion by 2026? Plus, 65% of businesses plan to expand their use of AI in customer support by 2025. Cue positions you ahead of the curve, ensuring your business stays competitive in this rapidly evolving landscape.

Key features

Cue is packed with features designed to make your life easier and your customers happier. Here’s what you can expect:

• AI-powered chatbots: Automate routine tasks and provide instant responses without lifting a finger. These bots are so smart that they might even outshine your human agents (don’t tell them that, though).

• Live Chat: Engage with customers in real-time, boosting satisfaction and sales. It’s like having a personal assistant for every customer.

• Multi-channel Support: Manage conversations from a single inbox, whether they come from email, social media, or web chat. No more juggling multiple platforms.

• Broadcast Messages: Send personalised and scheduled messages across various platforms like WhatsApp, Facebook Messenger, and Telegram to enhance engagement and align your marketing strategies with audience preferences.

• Analytics Tools: Gain insights into response times, resolution rates, and customer satisfaction. With this data, you can fine-tune your strategy and deliver even better service.

• Seamless Integrations: Connect Cue with tools like Hubspot, Slack, and Shopify to create a tailored experience for your team and customers.

And the results speak for themselves. Companies using AI report a 37% drop in first response times and a 52% faster ticket resolution rate.

Why switch from Trengo to Cue?

If you’re considering switching from Trengo to Cue for your customer support needs, here’s a simple breakdown of why it might be a good move, especially if your business is growing or focuses on modern messaging channels.

Cost savings for scaling teams: Cue includes unlimited agents in all its pricing plans, which means you won’t face extra costs as your team expands. Trengo, on the other hand, limits the number of users (e.g., 5 in some plans) and charges additional fees for more users, which could add up over time.

Focus on modern channels: Your customers mainly use WhatsApp or Messenger. Cue’s specialisation in these channels could make interactions smoother and more efficient. Trengo supports a wider range of channels, like email and social media, but might feel less focused if messaging apps are your priority.

Innovative AI automation: Cue's AI features, like chatbots and AI agents, use a pay-per-resolution pricing model, which could save money for businesses with lots of repetitive queries. Trengo also has AI tools, but some, like AI Journeys, are still in beta, so their full benefits aren’t clear yet. Additionally, Cue offers official WhatsApp API access to integrate various popular messaging channels, enhancing customer engagement and response efficiency.

What our partners love about Cue

You might be wondering, “What makes Cue so special?” Well, let’s hear it straight from the businesses that have transformed their customer service with Cue.

Take Dream Drive, for example. This South African startup was drowning in customer inquiries, struggling to keep up with demand. After partnering with Cue, they implemented an AI-powered solution that worked like magic. The result? A 96% query resolution rate and a doubling of their conversion rates. That’s not just impressive—it’s revenue-changing. They also praised Cue's excellent customer support, which ensured they could effectively manage customer interactions even during critical issues.

Pricing

Cue offers flexible pricing plans designed to fit businesses of all sizes. Whether you’re a small startup or a growing enterprise, there’s a plan that works for you. The best part? You only pay for what you need. No hidden fees, no nasty surprises.

Ideal use case

Cue is perfect for businesses that want to elevate their customer service game. If you’re dealing with high volumes of customer inquiries, Cue’s AI chatbots can handle the load effortlessly. They’re great for automating FAQs, capturing leads, and even managing order updates.

For teams that thrive on real-time interactions, Cue’s live chat feature is a must-have. It’s ideal for e-commerce businesses looking to boost sales or service-based companies aiming to build stronger customer relationships. And if you’re juggling multiple communication channels, Cue’s unified inbox ensures nothing slips through the cracks.

Cue shines in industries like retail, automotive, and tech, but its versatility makes it a fit for almost any sector. Whether you’re a startup scaling up or an established business looking to optimise operations, Cue has got you covered.

2. Helpwise

Overview

Helpwise is a customer service software designed to make teamwork effortless. If your team struggles with juggling multiple inboxes or duplicating responses, Helpwise steps in to save the day.

It consolidates all your communication channels into one shared inbox, ensuring your team stays organised and efficient. Whether you’re managing emails, WhatsApp messages, or SMS, Helpwise keeps everything in one place, so nothing slips through the cracks.

Key features

Helpwise offers a range of features that simplify team collaboration and improve customer communication. Here’s what makes it stand out:

• Multi-channel Support: Streamline customer interactions across channels into one inbox. Your team can respond faster and avoid confusion.

• Performance Measurement: Track metrics like CSAT scores, first response times, and conversation volumes. These insights help you retain customers and improve service quality.

• Team Transparency: Assign queries to specific agents and track progress. This reduces duplicate responses and ensures accountability.

• Help Desk Ticketing: Enhance customer support with an efficient ticketing system that facilitates problem resolution and fosters better customer relationships within multichannel environments.

But that’s not all. Helpwise also offers a comprehensive shared inbox that consolidates emails, text messages, and WhatsApp inquiries into a single platform. Its intuitive interface is tailored for small businesses, making it easy to manage communication without the headaches of complex software.

Pricing

Helpwise offers pricing plans that cater to businesses of all sizes, starting at $12. Whether you’re a small startup or a growing company, you’ll find a plan that fits your budget. The platform provides transparent pricing, so you won’t encounter any surprises.

While exact costs depend on your requirements, Helpwise’s plans are competitively priced. You get access to essential features like shared inboxes, performance tracking, and multi-channel support without breaking the bank. For businesses exploring Trengo alternatives, Helpwise offers a cost-effective solution that simplifies communication and boosts productivity.

Ideal use case

Helpwise shines brightest in scenarios where teamwork and organisation are essential. If your team struggles with managing multiple communication channels or keeping track of who’s handling what, this platform could be your saving grace. It’s like having a digital assistant that ensures no message gets lost in the shuffle.

3. Respond

Overview

If your business handles a flood of customer messages daily, Respond.io might just be the lifeline you need to communicate effectively with your customers.

This platform is built for high-volume messaging, making it a favourite among businesses that rely on WhatsApp, Facebook Messenger, and other popular channels. With its advanced automation tools and seamless integrations, Respond.io ensures you stay on top of every conversation without breaking a sweat.

Key features

Respond.io is packed with features designed to simplify customer communication and boost efficiency. Here’s what makes it stand out:

• Proactive messaging: Use Template Messages and Message Tags to reopen messaging windows on WhatsApp and Facebook. This lets you engage customers even after the initial conversation has ended.

• Customisable routing logic: Automatically assign customers to the right agents based on their needs. No more wasted time or misdirected queries.

• Pre-Chat surveys: Gather customer information before the conversation starts. This ensures your team has all the details they need to provide top-notch service.

• Advanced automation: Automate repetitive tasks like sending follow-ups or answering FAQs. This frees up your team to focus on more complex issues.

• Detailed analytics: Track metrics like response times and customer satisfaction rates. These insights help you identify areas for improvement and optimise your strategy.

• Seamless integrations: Connect with over 5,000 applications, including CRM and e-commerce platforms, to streamline your workflow.

• Streamlined communication processes: Centralise and manage customer communication across various channels, utilising automation and analytics for improved customer satisfaction and data-driven decision-making.

These features make Respond.io a strong contender among Trengo alternatives, especially for businesses dealing with high message volumes. However, if you’re looking for a platform that combines these capabilities with cutting-edge AI and a more intuitive interface, Cue might be the better choice.

Pricing

Respond.io offers flexible pricing plans tailored to businesses of all sizes. While the exact cost depends on your specific needs, the platform provides transparent pricing with no hidden fees. You can choose a plan that fits your budget and scale up as your business grows.

If you're still unsure, Respond.io offers a free trial so you can test its features before committing. But remember, while Respond.io excels in managing high-volume messaging, Cue offers a more comprehensive solution with its AI-driven tools and omnichannel support.

Ideal use case

Respond.io is a lifesaver for businesses that handle a high volume of customer messages daily. If you’re managing multiple communication channels like WhatsApp, Facebook Messenger, or Instagram, this platform ensures you stay organised and efficient. It’s particularly useful for companies in industries like e-commerce, logistics, and customer support, where timely responses can make or break customer satisfaction.

4. DelightChat

Overview

If you're a small or medium-sized business (SME) looking to simplify customer communication, DelightChat might just catch your eye. This platform is designed to help SMEs manage customer interactions across multiple channels while also leveraging WhatsApp for marketing. It’s like having a Swiss Army knife for customer support and engagement.

Key features

DelightChat offers a range of features tailored to SMEs. Here’s what makes it stand out:

• Omnichannel support: Manage conversations from WhatsApp, Instagram, Facebook, email, and live chat in one shared inbox. This keeps your team organised and ensures no customer gets overlooked.

• Smart automation: Use templates for quick responses, automate repetitive tasks, and streamline team collaboration. This saves time and reduces manual effort.

• WhatsApp marketing: Send broadcasts, abandoned cart notifications, and promotional messages using the official WhatsApp Business API. It’s a powerful way to boost engagement and drive sales.

• Real-time order updates: Keep customers informed about their order status. This reduces confusion and builds trust.

• Feedback & reviews: Provide an easy way for customers to share feedback. This not only helps you improve but also serves as social proof to attract new customers.

• Connects customers: Facilitate communication between customers and various teams like marketing and support, ensuring quick connection to available agents for personalised and efficient service.

These features make DelightChat a strong contender among Trengo alternatives, especially for SMEs that rely heavily on WhatsApp for customer communication and marketing.

Pricing

DelightChat offers pricing plans designed with SMEs in mind. The platform provides transparent pricing, so you know exactly what you're paying for. Whether you're a small business just starting out or a growing company, there's a plan that fits your budget.

While the exact pricing depends on your specific needs, DelightChat’s plans are competitively priced to deliver value. You get access to essential features like omnichannel support, automation, and WhatsApp marketing without overspending. For businesses exploring Trengo alternatives, DelightChat offers a cost-effective solution that simplifies communication and boosts engagement.

Ideal use case

DelightChat is a fantastic fit for small and medium-sized businesses (SMEs) that want to simplify customer communication while leveraging WhatsApp for marketing. If you're running an e-commerce store or a service-based business, this platform can help you stay on top of customer queries without breaking a sweat.

5. Callbell

Overview

Callbell is a straightforward platform designed to simplify customer interactions and boost sales. The platform works by connecting customers across various channels to different teams, making it perfect for businesses that want to engage customers without dealing with overly complex tools.

Whether you’re managing WhatsApp, Facebook Messenger, or Instagram, Callbell brings all your conversations into one place. This makes it easier for your team to stay organised and respond quickly.

What sets Callbell apart is its focus on real-time communication. Customers love instant responses, and Callbell delivers just that. Its seamless integration with chatbots ensures a smooth experience for both your team and your customers. Plus, the setup process is so simple that you can get started in no time. No headaches, no delays—just efficient communication.

Key features

Callbell offers a range of features that make it a go-to choice for businesses focused on sales and customer interactions. Here’s what you can expect:

• Omnichannel messaging: Manage conversations from WhatsApp, Instagram, and Facebook Messenger in one unified inbox. No more switching between apps or losing track of messages.

• Team collaboration: Assign chats to specific team members and track progress. This ensures accountability and prevents duplicate responses.

• Chatbot integration: Automate repetitive tasks like answering FAQs or collecting customer details. This saves time and lets your team focus on more complex queries.

• Real-time analytics: Monitor response times, customer satisfaction, and team performance. These insights help you fine-tune your strategy and improve service quality.

• Mobile-friendly interface: Stay connected on the go with Callbell’s mobile app. Whether you’re in the office or out and about, you can manage customer interactions effortlessly.

• User-friendly interface: Callbell’s intuitive design enhances customer engagement and operational efficiency, making it easy to manage customer interactions in real-time.

Callbell’s features are designed with simplicity in mind. It’s a platform that works for you, not the other way around.

Pricing

Callbell offers flexible pricing plans tailored to businesses of all sizes. Whether you’re a small startup or a growing enterprise, there’s an option that fits your budget. The platform’s transparent pricing ensures you know exactly what you’re paying for—no hidden fees or surprises.

While Callbell’s pricing is competitive, it’s worth considering what you get for your money. If you’re looking for advanced AI capabilities or deeper analytics, you might find Callbell a bit limited. That’s where Cue comes in. Cue offers cutting-edge AI, live chat, and powerful analytics, making it a more comprehensive solution for businesses aiming to scale.

Ideal use case

Callbell is a fantastic choice for businesses that prioritise simplicity and real-time communication. If you’re managing customer interactions across platforms like WhatsApp, Instagram, and Facebook Messenger, Callbell can help you stay organised without overwhelming your team. It’s particularly useful for small to medium-sized businesses (SMBs) that want to streamline their communication without diving into overly complex tools.

6. Freshdesk

Overview

Freshdesk is a popular choice for businesses looking to streamline customer support without breaking the bank. It’s designed to handle queries from multiple channels, including email, chat, phone, and social media, all from a single platform. Whether you’re a small business or a growing enterprise, Freshdesk offers a solution that fits your needs.

Key features

Freshdesk packs a punch with its feature set, making it a strong contender in the customer support software market. Here’s what you’ll love:

• Multi-channel support: Manage queries from email, chat, phone, and social media in one place. No more switching between platforms or losing track of conversations.

• Automation tools: Automate repetitive tasks like ticket assignment and follow-ups, freeing up your team to focus on more complex issues.

• Self-service options: Create a knowledge base and community forums to empower customers to find answers on their own.

• Collaboration features: Use shared inboxes and team huddles to ensure seamless communication within your support team.

• Performance metrics: Track key metrics like Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Response Time to continuously improve your service.

• Customer communications: Utilise chat widgets and customer management features to enhance interactions and improve customer retention.

Freshdesk’s features are designed to make your life easier while keeping your customers happy. But if you’re looking for advanced AI capabilities and deeper analytics, Cue might be a better fit for your business.

Pricing

Freshdesk’s pricing is one of its biggest selling points. It offers a range of plans to suit businesses of all sizes, from startups to large enterprises. For comparison, Zendesk’s pricing starts at $55 per agent per month for its Support Professional plan, making Freshdesk a more budget-friendly option for many businesses.

Ideal use case

Freshdesk is a great fit for businesses that need affordable, multi-channel customer support. If you’re managing queries from email, chat, phone, and social media, Freshdesk helps you keep everything organised in one place. It’s especially useful for small to medium-sized businesses (SMBs) that want to deliver excellent customer service without spending a fortune.

7. Front

Overview

Front is a platform designed to bring order to your team’s communication chaos, catering to different businesses with varying needs. It combines the familiarity of email with the power of collaboration tools, making it easier for teams to work together and respond to customers efficiently. Think of it as the perfect blend of Slack and your inbox, but with a focus on customer success.

Key features

Front’s features are all about making teamwork effortless. Here’s what you can expect:

• Shared inboxes: Integrate customer inquiries into a familiar email interface. This enhances cross-department collaboration and ensures no message gets overlooked.

• Tagging and routing: Prioritise and assign messages efficiently. Your team can focus on what matters most without wasting time.

• Internal comments and drafts: Collaborate directly within threads. Teams can discuss responses without cluttering the customer-facing conversation.

• Automated workflows: Organise messages and reduce email volume. This streamlines communication and eliminates unnecessary back-and-forth.

• Process management: Streamline complex business processes to enhance efficiency and customer satisfaction by automating and managing various communication tasks effectively.

• Analytics and reporting: Gain insights into team performance. Identify areas for improvement and optimise your workflows.

These features make Front a strong contender for businesses looking to improve team collaboration. However, if you’re after advanced AI capabilities and deeper analytics, Cue might be the better choice.

Pricing

Front offers flexible pricing plans to suit teams of all sizes. Whether you’re a small startup or a growing enterprise, there’s an option for you.

• Starter Plan: Ideal for small teams, starting at £15 per user/month. Includes shared inboxes and basic collaboration tools.

• Growth Plan: Priced at £39 per user/month. Adds advanced workflows, analytics, and integrations.

• Scale Plan: For larger teams, starting at £79 per user/month. Includes SLA management, custom reporting, and priority support.

Ideal use case

Front works wonders for teams that thrive on collaboration and need a structured way to manage customer communication. If your business juggles multiple inboxes and struggles with keeping everyone on the same page, Front could be your new best friend. It’s like having a digital office manager who ensures no email or message gets lost in the shuffle.

Comparison of Trengo alternatives pricing

Pricing comparison

When it comes to choosing the right customer service platform, pricing plays a huge role. After all, you want a solution that fits your budget without compromising on features.

Let’s take a closer look at how some of the top Trengo alternatives stack up in terms of cost.

Now, here’s where Cue stands out. While many platforms focus on basic features or charge a premium for advanced tools, Cue strikes the perfect balance. It offers cutting-edge AI, live chat, and omnichannel support—all at a competitive price. Plus, with flexible plans tailored to your needs, you only pay for what you use. No hidden fees, no surprises.

So, whether you’re a startup looking for affordability or an enterprise seeking advanced capabilities, there’s a Trengo alternative for you. But if you want a platform that combines innovation, efficiency, and value, Cue is the obvious choice.

How to choose the right Trengo alternative

Choosing the right platform starts with understanding your business requirements. Think about what your team struggles with the most. Is it managing high volumes of customer queries? Or perhaps you need better automation to handle repetitive tasks? Identifying these pain points will help you narrow down your options.

To make this process easier, consider these key criteria:

For example, if your team spends hours answering the same questions, a platform like Cue with AI-powered chatbots can save time and boost efficiency. On the other hand, if you rely heavily on tools like Shopify or Hubspot, you’ll want a solution that integrates seamlessly with them. By focusing on these criteria, you’ll find a platform that not only meets your needs but also grows with your business.

Evaluating features and integrations

Once you’ve identified your needs, it’s time to dive into the features. Not all platforms are created equal, so you’ll want to compare what each one offers. Look for tools that simplify your workflow and enhance customer satisfaction. For instance, omnichannel support is a must-have if you’re juggling multiple communication channels. Platforms like Cue excel here, offering a unified inbox that keeps everything organised.

Social media integration is also crucial in customer service platforms. It allows businesses to enhance their customer service processes by engaging with clients through social media channels alongside traditional methods like email and phone.

Integrations are equally important. A platform that works well with your existing tools can save you a lot of headaches. Imagine being able to sync customer data from your CRM directly into your customer service platform. Cue, for example, integrates with popular tools like Slack and Hubspot, making it a breeze to streamline your operations.

Get started with Cue

You wouldn’t buy a car without taking it for a test drive, right? The same logic applies here. Most platforms offer free trials or demos, so take advantage of them. This is your chance to see how the software works in real-world scenarios. Test its features, explore the interface, and get a feel for how it fits into your workflow.

During the trial, involve your team. Their feedback is invaluable since they’ll be the ones using the platform daily. Ask questions like, “Is it easy to navigate?” or “Does it save time compared to our current solution?” If the answer is no, it’s probably not the right fit.

Pro tip: Don’t just focus on the bells and whistles. Pay attention to how the platform handles your specific challenges.

Cue offers a free demo that lets you experience its full potential. From AI-powered chatbots to real-time analytics, you’ll see firsthand how it can transform your customer service. Plus, Cue’s intuitive design ensures your team can hit the ground running with minimal training.

Frequently asked questions

Why should I switch from Trengo to another platform?

Switching customer service software can feel daunting, but it’s worth it when you find a tool that truly meets your needs. Trengo has its strengths, but many users find its outdated interface and limited analytics frustrating. If you’re looking for a platform that’s easier to use, offers better insights, and grows with your business, exploring alternatives like Cue is a smart move. Cue combines advanced AI, omnichannel support, and seamless integrations to deliver a superior customer service experience.

Can automation really improve customer satisfaction?

Absolutely! Automation doesn’t just save time—it also ensures faster responses and consistent service. For example, Cue’s AI-powered chatbots handle routine queries instantly, freeing up your team to focus on complex issues. This not only boosts efficiency but also improves customer satisfaction. Studies show that businesses using automation see increased satisfaction rates and significant cost savings. It’s a win-win!

What makes Cue stand out from other alternatives?

Cue stands out because it doesn’t just meet your expectations—it exceeds them. With advanced AI, omnichannel support, and seamless integrations, Cue transforms how you manage customer communication. Unlike other platforms, Cue offers real-time analytics and automation that adapts to your business needs. Plus, its intuitive design means your team can hit the ground running.