Elevate your customer experience with Cue live chat
No more missed messages
No more fragmented conversations
No more unhappy customers
Cue’s Live Chat centralises every message and connects
your team with customers in real time
Instantly connect in real time
Cue's live chat feature ensures no missed messages, no lost leads, and no lost revenue
✔️ Instantly connect with your customers
✔️ Convert chats into active leads
✔️ Prevent delays that lead to frustration
No more scattered conversations
Full Context. Shared visibility.
Keep chats transparent and teams informed with complete history, context and shared access.
✔️ Full visibility, full history for every conversation
✔️ Unlimited users for full team collaboration
✔️ Give new agents full context in seconds
"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"
USING LIVE CHAT For Your Business
From converting prospects to supporting loyal customers, discover how live chat powers faster, smarter interactions across the entire journey
SALES SUPPORT
Convert more customers
Engage visitors while they're actively browsing with real-time answers that reduce hesitation and handle objection
HIGH VOLUME CUSTOMER SERVICE
Speedy support as it's needed
Handle high volumes without compromising quality. Automated replies and live agents work together to keep the queues moving
product & service education
Real-time answers & assistance
Help visitors understand complex products or services through instant, on-page support that builds trust and confidence
customer experience optimisation
Learn from every interaction
Use live chat insights to identify content gaps, common objections and service blockers, then improve your CS across the board
customer retention
Keep customers on track
Offer instant, helpful support when visitors get stuck or uncertain, reducing abandonment and keeping journeys moving forward
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OR
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Tracy Tait
Sales
Now
Tracy
Chat conversation
Can I chat to a human?
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Now
Hi 👋 Andy here, how can I help?
Take over automated chats anytime for a human touch when the moment calls for it
Reach out with 1-to-1 chats that feel personal, not pushy - right when customers need help
Bring all your customer messages into one place with Cue.
View and reply to messages from web chat, WhatsApp and Messenger - all in one inbox
C
OR
J
Tracy Tait
Sales
Now
Keep full conversation history, even across channels and handoffs
Benn is managing this ticket.
You can’t chat while he is busy
Avoid duplicates and conflicting replies with one shared view
Take live chat SaaS to the next level with AI Agents
Cue helps you move quickly and stay in control with AI that replies instantly, routes smartly, and tracks what matters
User Flows #01
Accounts
Returns
Chloe
Can I chat to someone in sales?
🤑
Chat to sales
❤️
Support
Smart routing gets each issue to the right person, right away
Discover chat insights while they're happening
Get a clear view on how your live chat is performing.
From response times to team productivity. Use real-time analytics to spot what's working, what's not, and deliver faster, better support
See the full picture
Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities
Measure what matters
Monitor response times and resolution speeds to keep service fast, consistent and customer-friendly
Understand team impact
Filter performance by rep, team, tag or channel to optimise workflows and keep support sharp
CUE SAAS LIVE CHAT Feature
How does Cue’s live chat handle sudden spikes in conversation volume without compromising response times?
Cue’s AI handles common questions instantly, freeing up agents to focus on complex issues—even during busy periods