CUE customer service software

Automate and Centralise your Customer Service with Cue

Upgrade how you connect with customers through Cue's support platform.

Faster replies and better service

Every chat in one shared inbox

Reporting & routing built in

Get a free demo —>

Trusted by the biggest brands

Trusted by the biggest brands

Every Support Conversation
in One Inbox

Respond automatically to customer queries

Capture enquiries, automate responses, assign tickets and measure performance - all from one smart inbox.

Robot emoji icon.

Built to Scale with Your Team


Handle growing volumes, automate repetitive queries and support more customers without increasing headcount

Built to Scale with Your Team


Handle growing volumes, automate repetitive queries and support more customers without increasing headcount

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One Platform. Total Visibility.


Manage WhatsApp, web chat and more in one inbox with unlimited seats and full oversight across your support team.

Service agent emoji icon.

Streamlined Support


Auto-assign tickets, route enquiries by team and track performance with built-in reporting.

Streamlined Support



Auto-assign tickets, route enquiries by team and track performance with built-in reporting.


"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"

"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"

A customer testimonial attributing business improvements to Cue, with the company logo underneath.

Be there the second your
customer reaches out

Be there the second your customer
reaches out

Cue delivers instant replies day or night with AI Agents trained on your business, all inside one connected platform built for unforgettable customer service.

Cue delivers instant replies day or night with AI Agents trained on your business, all inside one connected platform built for unforgettable customer service.

Chat emoji icon.

EFFICIENT

Answer FAQs Automatically

Let AI handle repetitive queries so your team can focus on what really matters

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SPEEDy

No waiting, just answers

Respond instantly - no delays, no backlogs, just faster resolutions and happier customers

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Reliable

24/7/365 support

Deliver consistent, high quality service day and night with always on AI Agents

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AUTHENTIC

Automated yet always human

Engage customers with responses that feel thoughtful, natural and genuinely helpful

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ACCURATE

Flawless Answers - Always

Trained on your business data, Cue’s AI chatbot gives accurate, on-brand replies every time.

AI Agent emoji icon.

Insightful

Full Visibility. Real Insight.

One inbox, unlimited users — full visibility and insights to track and improve performance.

3 simple steps to faster customer engagements

3 simple steps to faster customer engagements

Cue's AI-powered customer support platform helps you resolve issues instantly, keep customers happy, and never miss a message.

Cue's AI-powered customer support platform helps you resolve issues instantly, keep customers happy, and never miss a message.

Cue's AI-powered customer support platform helps you resolve issues instantly, keep customers happy, and never miss a message.

1

Capture

Customers reach out via Webchat, WhatsApp or Messenger

2

Automate

Cue's AI Agents or Chatbots respond instantly with smart personalised flows

3

Support & Scale

Live reps jumps in when needed - all in one inbox. Full history, full contect

Cut the queues with instant replies

Cut the queues with instant replies

Keep wait times low
and CSAT high

Cue helps you move quickly and stay in control with AI that replies instantly, routes smartly, and tracks what matters.

Cue helps you move quickly and stay in control with AI that replies instantly, routes smartly, and tracks what matters.

AI sends instant first responses,

so customers aren't left waiting

AI sends instant first responses, so customers aren't left waiting

Yes! Try a Pulse Fit gym near you for free for a day. Ready to sign up?

Yes! Try a Pulse Fit gym near you for free for a day. Ready to sign up?

A user flow diagram showing a chat message 'Can I chat to someone in sales?' being routed to a 'Chat to sales' endpoint.

User Flows #01

Accounts

Returns

Chloe

Can I chat to someone in sales?

🤑

Chat to sales

❤️

Support

Auto-triage gets each issue to the right person, right away

Web Chat

30%

76

Tickets opened

39

Tickets closed

30m 14s

Avg resolution time

8m 21s

Avg first reply time

Built-in reporting helps you spot and fix slowdowns fast

Fix your clunky customer journey

Fix your clunky customer journey

Fix your clunky customer journey

Cue's chatbots guide prospects through structured flows that answer questions, capture key details, qualify intent and route them to the right place before your team even steps in

Cue's chatbots guide prospects through structured flows that answer questions, capture key details, qualify intent and route them to the right place before your team even steps in

Cue's chatbots guide prospects through structured flows that answer questions, capture key details, qualify intent and route them to the right place before your team even steps in

Get a free demo

C

OR

Tracy

Chat conversation

if

answer

=

See vehicles

if

answer

=

Get a quote

Transfer to sales rep

Live Chat

Vehicles

property

What would you like to do?

Transfer to sales

Live Chat

Welcome

property

A flowchart showing a customer chat interface with options to 'Get a quote' or 'See vehicles', leading to a 'Transfer to sales' via Live Chat.

Hi! What would you like to do?

Get a quote

See vehicles

Filter out unqualified enquiries and fast-track high-intent leads before they go cold

Ask the right questions up front; from location to budget, timeline, and interest

Let your chatbot do the lifting

while your teams off the clock

Location

What area are you looking at?

Newcastle

Edgemeade

A chat interface for 'Falcon Rentals' showing questions about location and budget, with 'Kensington' and 'Greenfield' selected locations.

Falcon Rentals

Edgemeade

Budget

Great, do you have a rough budget in mind?

Collaborate effortlessly across
your channels

Collaborate effortlessly across your channels

Bring all your customer messages into one place with Cue. Every teammate has full context and full visibility.

Bring all your customer messages into one place with Cue. Every teammate has full context and full visibility.

A screenshot of a shared inbox showing messages from different channels like chat, WhatsApp, and Messenger.

View and reply to messages from Webchat, WhatsApp and Messenger - all in one inbox

C

OR

J

Tracy Tait

Sales

Now

CUSTOMER ACTIVITY

|

Olive

left a note

Sales

Messenger

·

Chat

WhatsApp

·

Closed 2d ago

Support

WhatsApp

·

Now

Keep full conversation history, even across channels and handoffs

A chat interface showing a user's request 'Can I chat to an agent?' and a notification that 'Ben is managing this ticket.'.

Benn is managing this ticket.

You can’t chat while he is busy

Avoid duplicates and conflicting replies with one shared view

Step into automated conversations anytime

Step into automated conversations anytime

Step into automated
conversations anytime

With Cue, you can chat 1-to-1 , monitor every interaction and step in when automation needs a human touch. All from one inbox

With Cue, you can chat 1-to-1 , monitor every interaction and step in when automation needs a human touch. All from one inbox

Start direct, personal chats with customers

Start direct, personal chats with customers

Take over automated chats instantly when a human rep is needed

Take over automated chats instantly when a human rep is needed

See every conversation - whether it's from a Chatbot, AI or support ticket

See every conversation - whether it's from a Chatbot, AI or support ticket

S

Sue S

Sales

Sue

S

Would these tyres work on the car I bought last month??

Sue

·

2m ago

Yes, it is. Would you like more info?

Answered by AI Agent

S

Yes, can I chat to rep please?

Hi! how can I help?

Send

Segment your data and send personalised broadcasts

Segment your data and send personalised broadcasts

Step into automated
conversations anytime

71% of customers expect a personalised experience.

Cue makes it easy.

Create custom fields and import your data

Create custom fields and import your data

Segment your data into contact lists

Segment your data into contact lists

Make each message feel personal with customised data fields

Make each message feel personal with customised data fields

Connect Cue
to the tools you use everyday

Integrate your everyday platforms to keep conversations, data, and workflows in sync. Get your team moving faster, aligned, and delivering better customer service.

Connect Cue
to the tools you use everyday

Integrate your everyday platforms to keep conversations, data, and workflows in sync. Get your team moving faster, aligned, and delivering better customer service.

Connect Cue
to the tools you use everyday

Integrate your everyday platforms to keep conversations, data, and workflows in sync. Get your team moving faster, aligned, and delivering better customer service.

CUE customer service tool for teams

Frequently Asked
Questions

Frequently Asked
Questions

Got another question?

Can Cue help with onboarding new customers?

Yes, Cue significantly aids new customers in onboarding through multiple approaches. It can guide users step-by-step with automated onboarding flows across various chat channels. Furthermore, Cue's comprehensive AI Agents, custom-built and trained on your specific business materials, can answer a wide array of customer questions throughout the onboarding process, ensuring they have the information they need

What kind of analytics does Cue provide to customer success teams?

How quickly can Cue be implemented for customer success teams?

Can Cue improve agent efficiency and reduce burnout?

Upgrade your customer service with Cue

Upgrade your customer service with Cue

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Pricing

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Get a demo

Solutions

Resources

Pricing

About

Products

Sign in

Get a demo

CUE customer service software

Automate and Centralise your Customer Service with Cue

Upgrade how you connect with customers through Cue's support platform.

Faster replies and better service

Every chat in one shared inbox

Reporting & routing built in

Get a free demo —>

Automate and Centralise your Customer Service with Cue

Upgrade how you connect with customers.

Faster replies and better service

Every chat in one shared inbox

Automation, broadcasts and compliance ready to go