Upgrade how you manage your support
Every chat in one shared inbox
Built-in ticketing for faster resolutions
Automation and smart routing for efficiency
Cue's customer service software centralises every message, keeps your team aligned, and ensures every customer reaches the right person quickly.
Omnichannel support in one shared inbox
Built-in ticketing for faster resolutions
Faster replies, fewer bottlenecks, better data.
"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"
USING A SHARED INBOX FOR YOUR BUSINESS
Manage conversations, assign tickets, and track performance in a single customer support inbox designed for speed and accountability.
SALES SUPPORT
Convert more customers
Engage leads across Web chat, WhatsApp, and messenger from one inbox. Turn every enquiry into a trackable ticket to ensure nothing slips through.
HIGH VOLUME CUSTOMER SERVICE
Speedy support as it's needed
Handle high volumes with smart routing and automation. Keep queues moving quickly and every ticket assigned to the right teammate.
product & service education
Real-time answers
Help customers understand complex products or services through timely responses and tracked resolutions. Build trust with full chat history and accountability.
customer experience optimisation
Learn from every interaction
Use analytics from your shared inbox to identify trends, measure team performance, and continually improve your customer service workflows.
CUE customer support help desk SHOWCASE
Get a free demo
Get a clear view on performance, from response times to team productivity. Use real-time analytics to spot what's working, what's not, and deliver faster, better support
See the full picture
Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities
Measure what matters
Monitor response times and resolution speeds to keep service fast, consistent and customer-friendly
123
Tickets opened
39
Tickets closed
8m 21s
Average first reply time
30m 14s
Average resolution time
117
Tickets opened
Understand team impact
Filter performance by rep, team, tag or channel to optimise workflows and keep support sharp
Teams
Team
💰
Sales
💪
🫠
Open
12
Closed
24
Total
36
1st response
2m 46s
Ave response
2m 4s
Resolution
3m 51s