Upgrade how you manage your support
Every chat in one shared inbox
Built-in ticketing for faster resolutions
Automation and smart routing for efficiency
Cue's shared inbox software centralises every message, collects customer info and routes customers to the right team.
All customer conversations - WhatsApp, web chat and more - in one shared inbox for your entire team.
"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"
CUE shared inbox for customer service
No more juggling customer conversations between platforms
USING A SHARED INBOX FOR YOUR BUSINESS
Manage conversations, assign tickets, and track performance in a single customer support inbox designed for speed and accountability.
SALES SUPPORT
Convert more customers
Engage leads across Web chat, WhatsApp, and messenger from one inbox. Turn every enquiry into a trackable ticket to ensure nothing slips through.
HIGH VOLUME CUSTOMER SERVICE
Speedy support as it's needed
Handle high volumes with smart routing and automation. Keep queues moving quickly and every ticket assigned to the right teammate.
product & service education
Real-time answers
Help customers understand complex products or services through timely responses and tracked resolutions. Build trust with full chat history and accountability.
customer experience optimisation
Learn from every interaction
Use analytics from your shared inbox to identify trends, measure team performance, and continually improve your customer service workflows.
Discover chat insights while they're happening
Get a clear view on how your customer interactions are performing.
From response times to team productivity. Use real-time analytics to spot what's working, what's not, and deliver faster, better support
See the full picture
Track live chat tickets, conversations and outcomes in one place to uncover trends and opportunities
Measure what matters
Monitor response times and resolution speeds to keep service fast, consistent and customer-friendly
Understand team impact
Filter performance by rep, team, tag or channel to optimise workflows and keep support sharp
CUE customer support ticketing system
How does Cue’s live chat handle sudden spikes in conversation volume without compromising response times?
Cue’s AI handles common questions instantly, freeing up agents to focus on complex issues—even during busy periods