CUE customer messaging platform

The customer communication platform that brings every conversation into one smart inbox

Cue is the customer interaction management software that centralises every message, automates responses, and routes complex queries straight to your team.

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Trusted by the biggest brands

Benefits of Cue's customer conversation platform

Automate, manage and scale customer conversations

Answer routine queries instantly and accurately. Your team stays focused. Your customers stay happy.

One Customer Messaging Platform for Every Conversation

All customer messages live in one inbox, removing fragmented conversations and giving every team full visibility when they need to jump in.

Instant, Accurate Answers, 24/7

Cue’s AI Agents respond instantly to customer messages around the clock, so no enquiry goes unanswered.

Personalised Customer Experiences
Combine automation with real customer context to create conversations that feel natural and tailored.

Better Decisions, Backed by Data
Built-in reporting shows what customers ask, how teams perform, and where automation can improve results.

Streamlined Support

Auto-assign tickets, route enquiries by team and track performance with built-in reporting.

Less Manual Work for Your Team
Routing, assignment, and flows reduce admin and repetitive tasks, freeing teams to focus on higher-value conversations.

"Cue helped us handle repetitive enquiries instantly, boost test drive bookings, and cut our drop-off rate in half — all while freeing up our team to focus on serious buyers"

customer communication Platform Showcase

One powerful platform to manage every customer conversation

Be there the second your customer
reaches out

Centralise your customer conversations in one shared inbox with AI, workflows, broadcasts, analytics and more at your finger tips.

Tab 1 of 4: Support

Instant Support 24/7

Use AI Agents to help customers find answers and resolve FAQs automatically across WhatsApp, email and more.

Smart routing to the right team

Use workflows to collect key information and direct customers to the right agent first time.

One shared inbox for full visibility

Give every team member access to conversations, ownership and performance tracking.

Tab 1 of 4: Support

Instant Support 24/7

Use AI Agents to help customers find answers and resolve FAQs automatically across WhatsApp, email and more.

Smart routing to the right team

Use workflows to collect key information and direct customers to the right agent first time.

One shared inbox for full visibility

Give every team member access to conversations, ownership and performance tracking.

AI-Powered Omnichannel Inbox

Step into automated
conversations anytime

AI-Powered Omnichannel Inbox

Centralise your customer conversations in one shared inbox with AI, workflows, broadcasts, analytics and more at your finger tips. Bring your customer conversations into one platform where your team can automate, collaborate and scale with ease.

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Omni-Channel Shared Inbox

Manage WhatsApp, web chat, Messenger, and email in one central inbox with full conversation history

Unlimited Team Access

Add unlimited teammates so everyone can see, reply to, and manage conversations together

AI Agents Trained on Your Business

Respond 24/7 by automating answers using your own data, ensuring replies are accurate, relevant, and human-like

Proactive Customer Messaging

Send broadcasts and templates at scale that customers can reply to and engage with

Reporting & Conversation Insights

Track volumes, response times, and trends to improve service and efficiency

No-Code Setup & Expert Onboarding

Get set up quickly without code, with hands-on onboarding and ongoing support from Cue experts

Chatbot Flows & Automation

Build smart flows to guide customers, collect information, and resolve common queries automatically

Smart Routing & Auto-Assign

Automatically route and assign conversations using rules like round-robin or least busy agent

Compliance, Trust & Scale

Work with a GDPR-compliant, official Meta Business Partner that has powered over 50 million customer conversations

WHY Choose Cue

Built on Trust.
Proven in Practice

From faster response times to higher conversions, Cue delivers measurable results across industries.

50 %

increase in customer comms open rates

"Cue's AI Agents have reduced our cost per resolution, sped up customer support resolution times, and freed our support team. They're the quickest and most effective service provider for AI and WhatsApp integrations."

Chris Olsen

Payflex

How do I update my details?

When will my order arrive?

Is this included in my plan?

How can I reset my password?

When will my order arrive?

milion interactions handled

GDPR & POPIA compliant

GDPR & POPIA
compliant

“Beyond the excellent service they provide, the team at Cue genuinely care about their customers and always ensure satisfaction, regardless of the situation. We have been with them for several years and have only positive things to say. I would highly recommend them to anyone.”

Hayden Nicholson

Ikeja Wireless

93 x

increase in customer response rates

Choose Cue

Build on Trust.
Proven in Practice

From faster response times to higher conversions, Cue delivers measurable results across industries.

50 %

increase in customer comms open rates

How do I update my details?

When will my order arrive?

Is this included in my plan?

How can I reset my password?

When will my order arrive?

milion interactions handled

GDPR & POPIA compliant

93 x

increase in customer response rates

Chris Olsen

Payflex

Hayden Nicholson

Ikeja Wireless

Get a free demo

Get running in 3 easy steps

Launch your AI-powered omnichannel inbox with expert support at every stage of setup and activation.

Share your details

Fill in your details and speak to our team about your business, goals and current setup.

Confirm fit and requirements

We’ll make sure everything is in place including Meta setup and compliance, WhatsApp number eligibility, etc.

Go live with expert support

Our team sets up and configures Cue properly across your relevant channels from WhatsApp to email to webchat.

customer communications management software

Frequently Asked
Questions

Got another question?

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Can Cue help with onboarding new customers?

Yes, Cue significantly aids new customers in onboarding through multiple approaches. It can guide users step-by-step with automated onboarding flows across various chat channels. Furthermore, Cue's comprehensive AI Agents, custom-built and trained on your specific business materials, can answer a wide array of customer questions throughout the onboarding process, ensuring they have the information they need

What kind of analytics does Cue provide to customer success teams?

How quickly can Cue be implemented for customer success teams?

Can Cue improve agent efficiency and reduce burnout?