How Save Hyper reduced print media costs by 100%
Company
Save Hyper
Country
South Africa
Channels
Products
Chatbots
Live Chat
Industry
Retail
About Save Hyper
Save Hyper is a popular retail store chain in South Africa. It offers a wide range of products at low prices. Save Hyper has opened stores in many places across South Africa and grown into a multi-national retailer.
You can find almost anything you need, from fresh foods and groceries to appliances, electronics, clothing and more. Learn more about how Save Hyper uses WhatsApp to engage with millions of customers.
The challenge
Promotional leaflets were being thrown away before they reached customers. So Save Hyper wanted a digital way to connect with customers. They needed a way to engage with customers, send promos and resolve customer queries quickly.
Hyper savings
Save contacted Cue to create an official WhatsApp Business account and chatbot. The WhatsApp solution had to report exactly how many WhatsApp messages were delivered and opened.
Since launching WhatsApp, print costs for promotional leaflets have fallen by 100%. Shoppers have downloaded over 2 million promotional leaflets. Over 3 million marketing messages went out to shoppers in the first year. Save Hyper also saw record loyalty programme registrations.
Here’s what customers can expect from Save Hyper on WhatsApp:
Specials 💥
So you think you’re special? Save Hyper is all about promotions, specials and helping you save money. The WhatsApp chatbot lets you browse current specials for any Save Hyper store across South Africa.
Store locator📍
Looking for a Save Hyper store near you? Find it on WhatsApp. The chatbot will give you any Save Hyper store’s address, contact details and opening hours.
Customer support 💬
Still need help? Chat to Save Hyper’s friendly customer service agents on WhatsApp in real-time.
Why retail businesses need WhatsApp
WhatsApp Business has become a key customer service tool for retailers. It has many features and a large user base. It gives you a direct, instant and personal way to connect with customers. WhatsApp has an average open rate of 98%. That makes it an effective way for retailers to reach their customers. Retail businesses can use WhatsApp to:
Boost sales and marketing: Retailers can use WhatsApp broadcast messages to send promotions, special offers or updates to a large group of customers at once. This can lead to more sales and traffic.
Make customer support faster with chatbots: With chatbots on WhatsApp, retailers can send instant replies to frequently asked questions. Chatbots can also help customers with inquiries, order statuses and more.
Speak with customers in real-time with live chat: With live chat support, customers get help faster and in real-time. That leads to happier, more loyal customers.
Engage with customers using WhatsApp web widgets: Retailers can install free WhatsApp web widgets. Customers can then chat with them quickly and easily without leaving the website.
Save more on WhatsApp
Save Hyper is known for its friendly service and wide range of products. It aims to make shopping fun and pocket-friendly for everyone. Chat with Save Hyper on WhatsApp.
