G2 Rating
IVR menus, call queues and warm transfer, with every call landing in the same inbox as your WhatsApp, email and web chat.
IVR menus to route to the right team
Caller history and reporting
Unlimited users. No per-seat fees.
Business partner
Trusted by over 500 global businesses
Why choose Cue
From ring to resolved
Every call is routed, answered and remembered in the same inbox your team already works.
Route every caller to the right team
IVR keypad menus send callers to the right team, department or site. Call queues share calls fairly across available agents, and out-of-hours messages cover the rest.
Answer and transfer without leaving Cue
Agents answer, hold and warm transfer calls in the same workspace they use for WhatsApp and email. No second system to learn or manage.
Pick up where the last conversation left off
Known callers are matched to their contact record, so agents see past chats before they answer. Calls can be recorded and transcribed, so whoever handles the next contact has the full story.
“Cue is already our only platform for email tickets and WhatsApp, so adding phone was a no-brainer. Being able to jump straight from a WhatsApp conversation to a call within Cue has been a game changer for handling escalations. With Cue we can bring more teams and customer conversations into one platform, without extra seat costs.”
Take a tour
What happens when a customer calls
Follow a call from the moment it comes in to the record it leaves behind.
Customer stories
What Cue Customers Say
“The platform is easy to use and allows us to communicate through various channels, streamlining our customer interactions in the motor industry.”
Julie Caldicott
Managing Director, Motify
“Many of our clients have reduced their call centre volumes by up to 60% and cut costs in half by just implementing WhatsApp Business thanks to Cue!”
Marius Brits
360 Administration Systems
“Beyond the excellent service they provide, the team at Cue genuinely care about their customers and always ensure satisfaction, regardless of the situation. We have been with them for several years and have only positive things to say.”
Hayden Nicholson
Ikeja Wireless
“Cue’s AI Agents have reduced our cost per resolution, sped up customer support resolution times, and freed our support team. They’re the quickest and most effective service provider for AI and WhatsApp Business integrations.”
Chris Olsen
COO, Payflex
“We initially introduced WhatsApp to our service department to make it easier to communicate with our customers and for our customers to communicate with us.”
Dan Robinson
Franchise Director, York Ward & Rowlatt
“Using WhatsApp has given us multiple benefits inside our dealership and our service department: it reduces the telephone calls coming in, it reduces the number of calls we actually do miss, and it gives us the opportunity to communicate with multiple customers at any one point.”
Steve Clarke
Divisional Service Manager, Vertu Motors
“The ability to engage our students on their preferred communication medium and to give them instant feedback whilst collecting data has greatly improved our sales process as well as our sales conversion.”
Adam Kelly
Group Chief Officer, Richfield
Integrations
Cue fits the way your business already works
Cue is configured around that rather than asking you to rebuild it, then connects to the systems holding the information.
Pricing
Simple plans with unlimited users
Every plan includes unlimited users, so you can add agents, teams or sites without paying per seat.
Prices exclude VAT. Extra call minutes from £35 per 1,000. Enterprise plans are available.
FAQ
Questions teams ask about Calls in Cue
Can we keep our existing phone number?
Yes, if your number and current provider are eligible. Our team handles the porting with you. UK mobile numbers usually move in around a week and landlines in four to six weeks. If you’d like to go live sooner, you can start straight away on a new UK number from Cue.
How does call routing work?
What happens to calls outside business hours?
Do we pay per agent?
Why choose Cue Phone over traditional call centre software?
How long does setup take?
Ready to bring your calls and chats together?
See how Cue routes, answers and connects every call with the rest of your customer conversations, in a demo built around how your team works today.
Unlimited users · No per-seat fees · Hands-on setup
