G2 Rating
Every channel in one inbox
Every enquiry routed to the right team
Unlimited users, no per-seat fees
Business partner
Trusted by over 500 global businesses
THE PLATFORM
Cue is an AI Customer Service Platform. It brings WhatsApp, Phone, Email, Web Chat and Messenger into one service operation, with shared handling and ticketing, Flows, knowledge-based AI Agents, integrations and reporting.
Every channel lands in the same operation, with an owner and a status on each conversation. Messages, calls and transcripts stay on the customer record, so nobody has to ask the customer to explain it again.
Shared handling and ticketing
Routing by team, site or person
Full history on the customer record
Most enquiries are versions of the same few questions. Cue Flows asks what is needed, captures the detail, checks the right system and hands to a person when judgement is required.
Branching journeys with data capture
Ticket creation and routing built in
Handover when a person is needed
AI Agents answer from your own documents and website, so the answer is yours rather than invented. Anything needing judgement goes back to a Flow or a person, with the exchange already captured.
Answers from your approved knowledge
Handover to a Flow or a person
Available on digital channels
How it works
See how Cue handles a customer enquiry across every channel, team and step.
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Customer stories
What Cue Customers Say
“The platform is easy to use and allows us to communicate through various channels, streamlining our customer interactions in the motor industry.”
Julie Caldicott
Managing Director, Motify
“Many of our clients have reduced their call centre volumes by up to 60% and cut costs in half by just implementing WhatsApp Business thanks to Cue!”
Marius Brits
360 Administration Systems
“Beyond the excellent service they provide, the team at Cue genuinely care about their customers and always ensure satisfaction, regardless of the situation. We have been with them for several years and have only positive things to say.”
Hayden Nicholson
Ikeja Wireless
“Cue’s AI Agents have reduced our cost per resolution, sped up customer support resolution times, and freed our support team. They’re the quickest and most effective service provider for AI and WhatsApp Business integrations.”
Chris Olsen
COO, Payflex
“We initially introduced WhatsApp to our service department to make it easier to communicate with our customers and for our customers to communicate with us.”
Dan Robinson
Franchise Director, York Ward & Rowlatt
“Using WhatsApp has given us multiple benefits inside our dealership and our service department: it reduces the telephone calls coming in, it reduces the number of calls we actually do miss, and it gives us the opportunity to communicate with multiple customers at any one point.”
Steve Clarke
Divisional Service Manager, Vertu Motors
“The ability to engage our students on their preferred communication medium and to give them instant feedback whilst collecting data has greatly improved our sales process as well as our sales conversion.”
Adam Kelly
Group Chief Officer, Richfield
Channels
Customers choose the channel that suits them. Your team works in one place regardless.
Integrations
Cue is configured around that rather than asking you to rebuild it, then connects to the systems holding the information.
Pricing
Every plan includes unlimited users, so you can add agents, teams or sites without paying per seat.
Prices exclude VAT. Extra call minutes from £35 per 1,000. Enterprise plans are available.
FAQ
Why teams choose Cue, what you can measure, how it connects to the systems you already use, and what setup looks like.
Why choose Cue over other customer service software?
Cue brings WhatsApp, calls, email, web chat and Messenger into one inbox, with routing, AI Agents and chatbot flows built in. Every plan includes unlimited users, and our team helps you set up and keep improving.
What reporting and analytics does Cue provide?
Does Cue work with our CRM, helpdesk and other systems?
Will our bill go up when we add agents?
How long does setup take?
