Automation that hands off to a person without losing the conversation
Cue's automation runs inside the same inbox as your team, not a separate bot platform. When a conversation needs a person, they see everything that's already happened.
Trusted by customer-facing teams worldwide.
If your team spends time on order status checks, opening hours, or the same handful of FAQs every day, automation can take the first pass without taking away the option to reach a person. Built for CS Managers and Support Ops leads who want coverage outside business hours without adding headcount.
If your team spends time on order status checks, opening hours, or the same handful of FAQs every day, automation can take the first pass without taking away the option to reach a person. Built for CS Managers and Support Ops leads who want coverage outside business hours without adding headcount.
98%
Avarage open rate
196%
82%
increase in response rates
Automated FAQ replies
Answer common questions instantly, drawn from the answers your team already gives.
Business-hours-aware routing
Send an appropriate first response outside your team's hours, and route urgent enquiries correctly when you're back online.
Keyword and intent-based triage
Route enquiries to the right team or person based on what the customer's asking.
Handoff with full context
What: Automate routine enquiries.
Why: No lost context on handoff.
Works with your CRM or DMS
Trigger automated flows from events in the system you already use. Link: See WhatsApp CRM integration.
1
2
3
4
first time resolution rate with AI
WhatsApp Business Platform FAQs
What is a WhatsApp Business Platform?
A system that lets a business send and receive WhatsApp messages at scale, across marketing, support and automation, connected to their own systems rather than the consumer app.
Is this different from the WhatsApp Business App?
Can we use it for both marketing and support?
Is Cue a Meta Business Partner?
Marketing, customer service and technical teams working from one WhatsApp platform.