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Replace print and email blasts with WhatsApp broadcasts customers actually open

Replace print and email blasts with WhatsApp broadcasts customers actually open

Send offers, promotions and updates at scale, with delivery and read receipts built in, not just a guess at whether it landed

Send offers, promotions and updates at scale, with delivery and read receipts built in, not just a guess at whether it landed

Send offers, promotions and updates at scale, with delivery and read receipts built in, not just a guess at whether it landed

Trusted by customer-facing teams worldwide.

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Built for teams who need customers to actually see the offer

Built for teams who need customers to actually see the offer

If your team still relies on print, email, or paid social to get offers in front of customers, WhatsApp broadcasts are built to replace that spend.

Marketing Leaders

Marketing leaders

Running campaigns and promotions across channels.

Running campaigns and promotions across channels.


Running campaigns and promotions across channels.

Marketing leaders

Retail teams

Retail teams

Need customers to see time-limited offers before they expire.

Need customers to see time-limited offers before they expire.

Need customers to see time-limited offers before they expire.

 Ops leaders

Reducing print and distribution cost without losing reach.

Streamlined Support


Auto-assign tickets, route enquiries by team and track performance with built-in reporting.

Reducing print and distribution cost without losing reach.

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OFFICIAL META BUSINESS PARTNER

OFFICIAL META BUSINESS PARTNER

As an official Meta Business Partner, Cue meets Meta’s highest standards for performance, transparency, and expertise

As an official Meta Business Partner, Cue meets Meta’s highest standards for performance, transparency, and expertise

GDPR Compliant

GDPR Compliant

POPIA Compliant

POPIA Compliant

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MBP Badge Dark backgrounds@4x image

Print costs money and can't confirm it was read. WhatsApp can.

Print costs money and can't confirm it was read.
WhatsApp can.

98%

average open rate on WhatsApp messages, compared with 20% for email

reduction in
service costs

Save Hyper reduced
print costs by

100%

and moved over 2 million leaflets to WhatsApp

8x

response rates compared
to email

What's included

Step into automated
conversations anytime

What's included

Cue customer service platform interface
Cue customer service platform interface

Bulk broadcast sending

Send offers and updates to a whole segment at once.

Delivery and read receipts

Know an offer landed and was seen, not just sent.

Meta-approved template campaigns

Cue manages the template approval process for marketing messages.

Audience segmentation from your CRM

Send to the right segment, not your whole list. Link: See WhatsApp CRM integration.

Built-in opt-in and opt-out management:

Consent status stays current without manual tracking

Send personalised campaigns at scale

Use dynamic content like names and location to craft human-like messages

How it works

How it works

1

Build your

audience segment

Use your existing customer data or CRM to define who receives the broadcast.

Use your existing customer data or CRM to define who receives the broadcast.

2

Create your broadcast

Create your broadcast

Build it from a Meta-approved template.

Build it from a Meta-approved template.

3

Send and track

Send and track

Delivery and read receipts show exactly what landed.

Delivery and read receipts show exactly what landed.

4

Follow up automatically

Follow up automatically

Route engaged replies to the right team, including support if needed.

Route engaged replies to the right team, including support if needed.

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Proven at scale

Proven at scale

Since introducing WhatsApp, print costs have been reduced, shoppers have downloaded millions promotional leaflets, and Save Hyper experienced record loyalty programme registrations.

Since introducing WhatsApp, print costs have been reduced, shoppers have downloaded millions promotional leaflets, and Save Hyper experienced record loyalty programme registrations.

Read the Save Hyper story

Save Hyper reduced print costs by

100%

100%

, moved over 2 million leaflets to WhatsApp, and sent more than 3 million messages through Cue.

Getting the most from broadcasts

Segment before you send

Not every customer wants every offer, targeted segments outperform full-list sends.

Not every customer wants every offer, targeted segments outperform full-list sends.

Marketing leaders

Keep templates compliant

Meta's marketing message policy governs what can be sent and how often.

Meta's marketing message policy governs what can be sent and how often.

Measure delivery and reads, not just sends

A sent message isn't the same as a seen one.

Streamlined Support


Auto-assign tickets, route enquiries by team and track performance with built-in reporting.

WhatsApp Business Broadcast FAQs

Frequently asked
questions

Frequently asked
questions

Frequently asked
questions

What is a WhatsApp broadcast?

A message sent to multiple customers at once through an approved template, with delivery and read receipts, rather than a one-to-one conversation.

Is this different from the WhatsApp Business API?

Do customers have to opt in?

Can I trigger broadcasts from our CRM?

Is there a limit on how many messages I can send?

Cue customer service platform interface
Cue customer service platform interface
Cue customer service platform interface
Cue customer service platform interface

See what a WhatsApp broadcast could replace

See what a WhatsApp broadcast could replace

See what a WhatsApp broadcast could replace

Find out how much of your print or email spend could move to a channel customers already check.

Find out how much of your print or email spend could move to a channel customers already check.

Find out how much of your print or email spend could move to a channel customers already check.

Built for teams who need customers to actually see the offer

If your team still relies on print, email, or paid social to get offers in front of customers, WhatsApp broadcasts are built to replace that spend.

Marketing Leaders

Running campaigns and promotions across channels.

Running campaigns and promotions across channels.

Marketing leaders

Retail teams

Need customers to see time-limited offers before they expire.

Need customers to see time-limited offers before they expire.

 Ops leaders

Reducing print and distribution cost without losing reach.

Streamlined Support


Auto-assign tickets, route enquiries by team and track performance with built-in reporting.