Cue integrates with Keyloop, Pinewood, MGS and Dragon 2000. If your dealership or group runs one of these four, Cue connects directly to it, so service reminders, vehicle health check approvals and booking confirmations can be triggered from the data already sitting in your DMS, rather than an advisor re-entering the same information into a separate messaging tool.

What “integration” actually means here

It’s worth being specific about this, because the word gets used loosely across the market. A genuine DMS integration, in the sense that matters for this workflow, means Cue can read the booking and vehicle data your team already enters into the DMS, and use it to trigger a WhatsApp message automatically. It does not mean Cue replaces the DMS, changes how your team books appointments, or requires a parallel system to be maintained alongside it.

Keyloop

Keyloop is one of Cue’s four live DMS integrations for automotive, and the one most commonly run by larger dealer groups and multi-brand networks in the UK. The connection reads booking and vehicle data so reminders, video approvals and confirmations trigger from what’s actually scheduled, rather than a second list an advisor keeps alongside it. For the specific detail on how it works, see Keyloop and WhatsApp: how the integration works for dealership service teams.

Pinewood

Pinewood is the second DMS platform with a live Cue integration, covering the same core workflow: reminders, updates and approvals triggered from live DMS data. Pinewood is used across a mix of independent and franchised operations, and the connection works the same way regardless of dealership size.

MGS

Cue’s MGS integration covers dealer network and multi-brand group setups running on the MGS platform. This is the integration most relevant to a group managing several sites or brands under one back-office system, where consistency across sites matters as much as the connection itself.

Dragon 2000

Cue also integrates with Dragon 2000, commonly used by independent garages and smaller franchised operations. The value tends to land differently here than at a large group: a five-advisor team feels a reduction in admin time proportionally more than a fifty-advisor department does, since there’s no larger team to absorb it. See Dragon 2000 and WhatsApp: connecting your DMS to customer messaging for the detail.

If you’re not sure which DMS you run

This comes up more often than you’d expect, particularly at a dealership where the DMS was set up by someone who’s since moved on. The system your service team logs into each morning to check bookings, and the one your accounts team uses for invoicing, is usually the same platform even if it’s called something different internally, “the booking system” versus its actual product name. Checking the login page footer or asking whoever handles supplier contracts is usually faster than guessing from this list.

Why this list names platforms rather than making a general claim

Any platform can say it “integrates with your systems.” That phrase means very little on its own, since it could describe a genuine live data connection or a one-off manual export process dressed up as an integration. Naming the specific DMS platforms Cue connects to, and being equally specific about which ones it doesn’t, is the more useful and more honest way to answer the question a dealership is actually asking.

What if you don’t run one of these four

Cue’s core WhatsApp workflow, reminders, vehicle health check videos and approvals, booking confirmations, and feedback surveys, doesn’t strictly require a DMS integration to function. In principle, a WhatsApp workflow like this can run without a DMS connection, with an advisor entering appointment or vehicle details directly rather than pulling them automatically. The DMS integration exists specifically to remove that manual step, not to make the workflow possible in the first place.

If you run a DMS not listed here, the honest answer is that no confirmed Cue integration exists for it at the time of writing. Rather than guess, the right next step is a direct conversation about your specific setup.

Getting started

Book a demo to confirm exactly how Cue would connect to your specific DMS setup.