WhatsApp for Customer Service
Trusted by customer-facing teams worldwide.
S
Sue S
Sales
Sue
S
Would these tyres work on the car I bought last month??
Sue
·
2m ago
Yes, it is. Would you like more info?
Answered by AI Agent
S
Yes, can I chat to rep please?
Hi! how can I help?
Send
80%
Real time
escalation — frustration flagged before it becomes a complaint.
24/7
availability, not just business hours.
Live chat, real time
Real-time WhatsApp from the Cue inbox.
Why: customers get an answer while they're still paying attention.
AI agents for routine queries
AI resolves common questions automatically.
Why: your team's time goes to what actually needs a person.
Human handover, full context
Complex chats pass to a person with the full thread attached.
Why: customers never repeat themselves.
Shared team inbox
Every agent sees every conversation.
Why: no more 'who's replying to this' confusion.
Order & account lookup
Customers check status directly in chat.
Why: removes the most repetitive enquiry type from your team's plate.
See WhatsApp CRM integration
Response & resolution reporting
See response times, resolution rates and AI-versus-human volume in one view.
Why: the metrics your team is judged on stop being a guess.
1
A customer sends
a message
2
Cue identifies the
enquiry type
3
AI responds or
gathers information
4
Assigned to a team member
with full context retained
added-to-cart conversion
Customers moved confidently through the funnel with instant, round-the-clock answers, including at 3am.
WhatsApp Business support FAQs
Can WhatsApp handle live customer support?
Yes. Cue's shared inbox lets your team manage real-time WhatsApp conversations alongside AI-automated responses, all from one workspace.
What happens when AI can't answer a question?
Can multiple agents work from one WhatsApp number?
Is WhatsApp faster than email or phone support?
